Forrester Research: Sustain Service Management and Automation Funding
"Building the business case and securing funding for SMA is critical because your business cares about outcomes, not technologies… SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. This report helps I&O leaders tasked with planning their organization’s SMA program articulate the business case to secure and sustain funding."
In this report, you will learn about:
The general benefits of service management and automation
How service management plus automation accelerates your benefits
Real world examples of customers benefiting from SMA