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Discover how ServiceNow has helped hundreds of enterprises transform their IT service management (ITSM) practices. ServiceNow offers powerful software as a service that is built on the IT infrastructure library (ITIL) from the ground up to help you deliver immediate results:
  • Consolidation – Create a single system of record that replaces redundant systems and eliminates the dependency on regional installations of client server software. Enable globalization through standardization.
  • Self-Service – Give employees an online storefront experience when interacting with IT. Benefit from a structured support process to drive higher levels of efficiency and customer satisfaction.
  • Automation – Replace manual and time-consuming tasks with automation. Capture expertise in a repeatable and consistent automation workflow.
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements.
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Best Practices for IT Service Management

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