Going Live! The Kingston Release

Thursday, February 8, 2018
8:00am - 9:30am PST | 11:00am - 12:30pm EST

Unveiling the Latest Innovations from ServiceNow


Please join us for our video broadcast launch event!

Listen to a panel of ServiceNow leaders give their take on Artificial Intelligence (AI) and the innovations in Kingston. Watch product specialists demo what’s new. And get your questions answered with live Q&A.

Hosted by Shane Jackson, VP Marketing, our panel will include Dave Wright, Chief Innovation Officer; Pat Casey, SVP of DevOps; and Farrell Hough, VP and GM of IT Service Management and IT Business Management. You will hear about the new Kingston capabilities that drive:

  • Machine learning for everyday work
  • No code process automation
  • User experience innovations

The panel will also focus on the biggest questions we hear from you about AI and machine learning: Should AI be ubiquitous and invisible? Where do I start? What do I need? And what value should I expect?

Then watch as specialists lead product deep-dive sessions with live Q&A. You can choose how many deep-dives you view and in what order. See the demos and explore how the Kingston release lets you:

  • Reduce IT incident triage time and customer service response times with Agent Intelligence
  • Identify and resolve critical IT service outages faster with Major Incident Management
  • Use traffic-based discovery to accelerate the creation of service maps with IT Operations Management
  • Manage key project portfolio management tasks in one place with Project Workspace
  • Uncover deep insights on unstructured data with Text Analytics
  • Remediate user-reported email attacks quickly with End-to-End Phishing Response
  • Focus on problematic cases and accounts with Escalation Management
  • Resolve HR cases faster with Response Templates
  • Empower non-developers to automate business processes with Flow Designer
  • Connect process flows to external services easily with IntegrationHub

Learn all that’s new and get your question answered live!


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