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Forrester Research: Deliver Technology Services Faster, Cheaper, and Better

"The rise of "as-a-service" technologies, empowered workers, and a more complex business environment requires IT leaders to rethink their role. We call this the IT-to-business technology transformation that requires IT to become a broker of technology services not components. Service management and automation is foundational to this transformation."

In this white paper, you will learn:
  • Why you should prioritize service management and automation  
  • How "as a service" and IT brokers are changing IT for the better
  • Leverage the Forrester service automation playbook to transform IT


Download NOW