Forrester Research: Deliver Technology Services Faster, Cheaper, and Better
"The rise of "as-a-service" technologies, empowered workers, and a more complex business environment requires IT leaders to rethink their role. We call this the IT-to-business technology transformation that requires IT to become a broker of technology services not components. Service management and automation is foundational to this transformation."
In this white paper, you will learn:
Why you should prioritize service management and automation
How "as a service" and IT brokers are changing IT for the better
Leverage the Forrester service automation playbook to transform IT