How Xerox Worked with ServiceNow and CareAR to Change the Field Service Paradigm

Many organisations have focused on micromanaging their field engineers' days through the use of Field Service tools to enable even more field visits. Xerox, pushed by their previous FSM software becoming EOL, and have taken a different approach through the use of ServiceNow and CareAR.

This has meant that field technicians have been empowered to control more of their day and schedules, and to complete more work remotely, thus reducing overall cost to serve whilst improving both customer and employee experience.

Watch this insightful webinar, and learn how

• How to empower your customers, agents, and field service personnel with guidance on customer context, relevant knowledge, and key issues
• How to use AI to provide better service diagnostics and technical service resources for remote AR calls
• Ways to use AR for remote triage, real-time expert assistance, and on-site collaboration—and prevent the need for repeat visits

Speakers:

Kevin Herring, Sr. Advisory Solution Consultant, FSM at ServiceNow
Tony Gattuso, VP EMEA Technical Service Operations at Xerox
James Doyle, SVP Global Sales at CareAR