Change is inevitable and adaptability is key in financial services

Recent history has shown volatility is the norm rather than the exception with this most financial organisations realise the urgent need to revamp their business models entirely and untangle the legacy infrastructure. Agility and business composability is needed to achieve this, creating the right culture and environment for agile teams across your business.

Organisations who use composability to deal with continuing business disruption make their enterprises more adaptive and resilient - outperforming banks and investment firms across revenue growth, risk management and cost optimization*.

However, as firms look to increase technology spending they are not making the needed changes to their operating model to achieve ongoing resilience*. Key to this is designing business processes alongside technology capabilities without ripping out your past digital investment.

Join ServiceNow’s financial services experts as they explore:

• How organisations can seize the opportunity to turn composability into their competitive advantage
• How banks can move from digital transformation to business transformation
• Moving from reactive customer service to prescriptive customer experience
• How financial service organisations are re-imagining their business and operating models

Speakers:
Keith Pearson - Global Head of Financial Services GTM, ServiceNow
Richard Waters - Senior Advisory Solution Consultant, ServiceNow

*2022 CIO Agenda: Master Business Composability