Future-Proof Your ITSM Strategy: Leveraging Service Operations Workspace and Generative AI

In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow^® IT Service Management (ITSM).

At ServiceNow, we know we’re in it together with our customers – that’s why we put together the ITSM Customer Adoption Day. This event will explore how Service Operations Workspace (SOW) serves as a key enabler in optimizing your ITSM roadmap. We’ll walk through how SOW supports your team’s journey from initial deployment (crawl), to managed processes (walk), and finally, fully leveraging its capabilities to optimize and shift to proactive service management (run/fly).

You’ll discover how SOW enhances the experiences of various personas, from the service desk to the change management function – all supported by a unified view and driven by AI-powered insights. Fortify your AI strategy and prepare your organization for the next wave of AI innovation by integrating Generative AI (GenAI) with ServiceNow^® Now Assist for ITSM.

Join us and witness how these components seamlessly integrate, positioning your ITSM strategy to be both robust and adaptable in the evolving digital landscape.

What You’ll Learn:

• How SOW supports different ITSM personas, from service desk operators to change managers
• Best practices for deploying SOW and moving toward proactive service management
• The role of GenAI in your ITSM strategy, including insights into Now Assist for ITSM
• How to position your ITSM for future success in the AI era

Who should attend:

Platform owners, system administrators, developers, and process owners

And that’s not all…

This is also a great opportunity to engage directly with our Outbound Product Management team, gaining valuable insights and addressing any questions you may have.

The Customer Adoption Day includes a continental breakfast, lunch, and is available at no cost to all ServiceNow customers. Please note, you will be responsible for any travel and hotel costs.