Automation primer: A use case on streamlining software requests

Date: Wednesday, April 28, 2021
Time: 8 am - 9 am PT | 11 am - 12 pm ET

IT services teams are looking for better efficiency and productivity. A prime use case to achieve that is automating common help desk tickets like software requests, while at the same time offering employees the convenience of self-service—anytime, anywhere, from any device.

Sound too good to be true? It’s not, as seen in the results from 100s of ServiceNow® customers after they used Predictive Intelligence Clustering Analytics to analyze their IT incidents and requests. They can now identify automation candidates, create remediation recommendations, and ultimately build a business case for automation based on time and cost savings.

Join us for a walkthrough on automating software requests with Virtual Agent and IntegrationHub—enabling better business outcomes for your organization. By attending, you’ll learn how you can:

  • Completely automate software requests, increasing efficiency
  • Offer a great employee self-service experience in Virtual Agent
  • Get to value fast with an out of the box solution
  • Maintain control and governance, optimize software spend

Featured speakers:
Patrick Beauchemin, manager, IT workflow solution consulting, ServiceNow
Mike Gomez, inside solution consultant, IT asset management, ServiceNow
Martin Barclay, IntegrationHub product marketing, ServiceNow

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