The Three Customer Service Megatrends to Look Out for in 2021

The COVID-19 pandemic has made one thing clear: if service experiences aren’t seamless and innovation forward, customers will take their business and loyalty elsewhere. It’s not enough to just nurture customers to gain and retain their loyalty anymore. To survive today’s world and own the future of service, leaders need to modernize their strategies, embrace innovation, and build customer trust to stay resilient.

Nervous? Don’t be. We’ve got you covered.

Join us for an insightful webinar where featured guest Kate Leggett, VP and Principal Analyst, Forrester Research will discuss the findings of a new report conducted by Forrester Research titled, The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence.

The report reveals the top three customer service trends that leaders must pay attention to in 2021. By attending this webinar, you’ll learn how:

• Resilience is key for future-proof customer service organizations
• Digital channels and AI can drive efficiency and fuel transformation
• Trusted relationships depend on a modern agent desktop

Featured speakers:
Guest Kate Leggett, VP and Principal Analyst, Forrester Research
Todd Idler, Product Marketing Director, Customer Workflows, ServiceNow