Webinar

Scale Customer Operations

Boost Customer and Agent Experiences with Connected End to End Service

On-demand

Customer experience doesn’t stop at the door of your customer service organisation. Delivering a memorable experience spans teams across the organisation, connecting customers and front-line agents to the middle and back offices. Siloed teams and systems increase contact volumes and lengthen resolution times, degrading not only the customer experience but employee experience as well, resulting in lost revenue and increased cost.

Watch this exclusive webinar to learn how digital workflows boost customer and agent experiences by extending service beyond the contact center and scaling operations to provide a connected end to end service.

Learn from our esteemed speakers, Matt and Tomer, as they discuss: 

  • How a poor customer experience impacts the business
  • The importance of going beyond customer engagement to provide a positive customer experience
  • The steps organisations need to take to ensure they are connecting people and systems efficiently and effectively to provide a positive experience

Featured speakers:
Matt Porta, Director Customer Experience Solution Consulting, ServiceNow
Tomer Garzberg, Co-founder and CEO, ybot

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