Webinar
Boost Customer and Agent Experiences with Connected End to End Service
Customer experience doesn’t stop at the door of your customer service organisation. Delivering a memorable experience spans teams across the organisation, connecting customers and front-line agents to the middle and back offices. Siloed teams and systems increase contact volumes and lengthen resolution times, degrading not only the customer experience but employee experience as well, resulting in lost revenue and increased cost.
Watch this exclusive webinar to learn how digital workflows boost customer and agent experiences by extending service beyond the contact center and scaling operations to provide a connected end to end service.
Learn from our esteemed speakers, Matt and Tomer, as they discuss:
Featured speakers:
Matt Porta, Director Customer Experience Solution Consulting, ServiceNow
Tomer Garzberg, Co-founder and CEO, ybot
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