What is next for CX? Get expert insights on the future of Customer Experience

Join us and IDC at the Next for CX virtual event and see what’s shaping a new era of customer experience. You’ll discover new ways to serve customers faster, while cutting costs and protecting your bottom line.

This is an exclusive virtual event for CX leaders who want to create best-in-class, frictionless customer experiences, while also improving employee productivity and organizational efficiency.

The agenda will include:

• A fireside chat on the future of CX between Gerry Brown from IDC and Erwin-Paul Bouma from ServiceNow.
• Insights from Xerox and CareAR on how they've increased long-term loyalty by harnessing the power of the whole organization to serve customers better.
• A presentation from Starbucks about empowering employees to serve customers with more empathy.
• A demo from our recent Knowledge 23 conference, showing how ServiceNow and generative AI to help service agents resolve customer issues quickly.

Speakers:
Gerry Brown, CX Research Director, IDC
Erwin-Paul Bouma, Area Vice President Customer Workflows EMEA, ServiceNow
Richard Forsyth, Vice President Sales EMEA at CareAR, a Xerox Company
Mark Ashton, Area Vice President CX Solution Consulting, ServiceNow