A sweet omnichannel experience

A differentiated, automated, omnichannel experience for customers of a Dutch top-tier bank

Rulings by amongst others Consumentenbond and Kifid were the starting signals for a sector-wide initiative to compensate consumers for excessive interest payments.

In this webinar, EY Consulting Netherlands and ServiceNow, showcase how a Dutch top-tier bank was supported through a human-centered, digital-first solution to solve a highly visible, wider outreach and sensitive problem.

Key takeaways:

• ServiceNow technology made even more purposeful through EY’s human-centered design thinking approach
• From customer-centric design to technical development to multichannel operational execution
• Convert an initially sour customer experience into a sweet one

Presenters & Moderators:

Erwin Sleurink, Solution Sales Manager, Customer & Industry Workflows
Menno Bonninga, Partner/Principal, EY, NLEMEIA FSO ServiceNow Alliance Leader, Technology Consulting Leader, EY, NL
Ashish Gupta, Senior Manager, EY, NL, EMEIA ServiceNow Alliance Team, ServiceNow Practice Head, EY, NL
Robbert van Leeuwen, Senior Manager, EY VODW, NL