Welcome to the Skills Builder Series!

This dedicated 1-day technical workshop is focused on how to use ServiceNow's ITOM Visibility Solutions to achieve complete visibility across your on-premises, cloud, and containerised resources to enable data-driven outcomes for a multitude of ServiceNow use cases.

Expect to walk away with improved skills and knowledge to help you realise value faster with Discovery, Service Mapping, Certificate Inventory and Management, Tag Governance, Agent Client Collector, and more. This workshop affords excellent networking opportunities with peers from other organisations across different industries and with ServiceNow product experts.

Who should attend – IT Operations, Cloud Operations, IT Service, IT Support, Application Support, Infra Support

Skill Level – New, Beginner and Intermediate

Agenda:

NOTE: Due to overwhelming response, we will no longer be accepting registration for this event. For any questions, please contact us at [email protected].

This 1-day technical workshop dives deep into using ServiceNow's solutions to speed cloud adoption with workflows that automate everyday cloud service delivery, continuous governance, and cost control.

Expect to walk away with improved skills and knowledge to help you realise value faster with Cloud Discovery, Cloud Services Catalog, Cloud Configuration Governance, Cloud Cost Management, and more. This workshop affords excellent networking opportunities with peers from other organisations across different industries and with ServiceNow product experts.

In addition, you’ll have direct access to subject matter experts to have your questions answered and receive guided-deployment help as well.

Who should attend – IT Operations, Cloud Operations, SRE / DevOps Teams, FinOps Teams

Skill Level – New, Beginner and Intermediate

Agenda:

A dedicated workshop focused on ServiceNow's new Now Assist for ITSM powered by GenAI. Now Assist for ITSM significantly increases agent and employee productivity, while decreasing MTTR, resulting in a dramatically improved experience for a multitude of ServiceNow ITSM use cases.

This workshop is targeted towards Service Management Directors and Managers,  IT Directors and Managers, ServiceNow Platform Owners, Admins, Service Desk Managers, and IT Support Managers from ServiceNow customers. 

Expect to walk away with new knowledge to help your IT organisation achieve its IT Service Management transformation goals and realise value faster with Now Assist for ITSM powered by GenAI! This workshop also affords excellent networking opportunities with peers from other organisations across different industries and with ServiceNow product experts.

Who should attend – IT Operations, IT Service Teams, IT Support Teams, Application Support, Infra Support Teams, Helpdesk Teams

Skill Level – New, Beginner and Intermediate

Agenda:

NOTE: Due to overwhelming response, we will no longer be accepting registration for this event. For any questions, please contact us at [email protected].