SNUG Meeting in Arizona

We can’t wait to see you!

Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG meetings are designed to help you on your journey.

SNUG members tell us these meetings are one of the best ways to hear from and collaborate with other ServiceNow customers and get the latest updates from ServiceNow experts.

Register to attend the upcoming ServiceNow SNUG meeting in Arizona where you will:

• Get valuable tips and learn best practices
• Hear important updates from ServiceNow
• Network and collaborate with your peers

In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Lab: Accelerate Incident Resolution for Agents using AI-ML and Flow Design. This is an intermediate-level workshop. The workshop begins at 10:00 am.

During the workshop, you’ll have the opportunity to:

• Learn about how to set up Predictive Intelligence to identify patterns in incidents created via email or through the portal
• Cluster email subject and body text into common incident types
• Analyze prediction accuracy and tune the model
• Predict category and assignment group for incidents created via email
• Create flows to automatically change the value of fields on an incident
• Identify resolved incidents similar to an open incident and make them available in the Agent Workspace through Agent Assist
• Identify opportunities for automation by clustering incidents using AI and ML

Space is limited, so please REGISTER TODAY.