Strategies for retailers to elevate customer experience while reducing cost to serve
Date: Thursday, 26 October 2023
Time: 12 pm – 2 pm AEDT
Location: Chin Chin Restaurant,125 Flinders Ln, Melbourne VIC 3000
From inflation to slowing GDP growth, today’s climate of uncertainty means that Aussies are spending more carefully, and yet the expectations for quality service has never stopped growing. Our research shows 55% of Aussie consumers are looking for cheaper options, while 76% feel that customer service is getting worse because companies are cutting costs.
In addition to the increasingly demanding consumers, the retail sector is faced with other challenges such as increased competition, talent shortage, and disrupted supply chains.
How can retailers thrive and drive growth in this ever-changing environment? Join your peers and industry experts at this lunch briefing to learn:
- Accelerate growth by driving transformation across the entire retail value chain.
- Achieve connected customer service experiences that improves speed and transparency, and ultimately drives impact to your bottom line.
- Strategies to leverage Gen AI to elevate experience, enhance efficiency and reduce costs.
Agenda:
| 12:00 pm | Registration, light canapes |
| 12:20 pm | What's next for retail? Presentation and panel by Elisha Harrington, Field Innovation Officer, ServiceNow & James Burgess, Head of Customer Workflow, ServiceNow, and Guest Speaker to be announced |
| 1:00 pm | Lunch served |
| 1:30 pm | How can GenAI revolutionise retail? By Paul Starmans, Head of Solutions Advisory, Customer Workflow, ServiceNow |
| 1:50 pm | Dessert served |
| 2:00 pm | Networking |
Speaker:
Elisha Harrington , Field Innovation Officer, ServiceNow
Headline goes here
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