Now Assist for ITSM powered by Gen AI
Date: Friday, April 19, 2024
Time: 8:30 am – 2:30 pm AEST
Location: ServiceNow Office, Level 48, 680 George Street, Sydney, NSW 2000
A dedicated workshop focused on ServiceNow's new Now Assist for ITSM powered by Gen AI. Now Assist for ITSM significantly increases agent and employee productivity, while decreasing MTTR, resulting in a dramatically improved experience for a multitude of ServiceNow ITSM use cases.
This workshop is targeted towards Service Management Directors and Managers, IT Directors and Managers, ServiceNow Platform Owners, Admins, Service Desk Managers, and IT Support Managers from ServiceNow customers.
Benefits:
Expect to walk away with new knowledge to help your IT organisation achieve its IT Service Management transformation goals and realise value faster with Now Assist for ITSM powered by Gen AI! This workshop also affords excellent networking opportunities with peers from other organisations across different industries and with ServiceNow product experts.
Agenda:
| 08:30 am – 09:00 am | Breakfast & Networking |
| 09:00 am – 09:30 am | Introduction |
| 09:30 am – 10:00 am | ServiceNow’s Gen AI Approach |
| 10:00 am – 10:30 am | Agent and Admin Productivity: Now Assist for ITSM Overview |
| 10:30 am – 10:45 am | Break |
| 10:45 am – 11:45 am | Agent Productivity: Now Assist for ITSM lab |
| 11:45 am – 12:15 pm | Partner Showcase |
| 12:15 pm – 12:45 pm | Lunch and Networking |
| 12:45 pm – 01:15 pm | Where next? Now Assist for ITSM Roadmap |
| 01:15 pm – 01:45 pm | GenAI and AIOps |
| 01:45 pm – 02:15 pm | Ask the experts: Where can Now Assist for ITSM help you achieve your ITSM goals |
| 02:15 pm – 02:30 pm | Wrap-up and Next Steps |
Headline goes here
Fill out the form below to register. * All form fields are required.