ITOM Visibility Solutions
Date: April 17 or April 22, 2024
Time: 8:30 am – 4:30 pm AEST / NZST
A dedicated 1-day technical workshop focused on how to use ServiceNow's ITOM Visibility Solutions to achieve complete visibility across your on-premises, cloud, and containerised resources to enable data-driven outcomes for a multitude of ServiceNow use cases.
Event Locations
- Sydney – Wednesday, April 17, 2024
ServiceNow Office, Level 48, 680 George Street, Sydney, NSW 2000 - Auckland – Monday, April 22, 2024
Generator @ Grid AKL, Level 5, 12 Madden Street, GRID, Auckland 1010
Benefits:
Expect to walk away with improved skills and knowledge to help you realise value faster with Discovery, Service Mapping, Certificate Inventory and Management, Tag Governance, Agent Client Collector, and more! This workshop affords excellent networking opportunities with peers from other organisations across different industries and with ServiceNow product experts.
Agenda:
| 08:30 am – 09:00 am | Breakfast & Networking |
| 09:00 am – 09:30 am | Welcome & Introductions |
| 09:30 am – 10:30 am | ITOM Visibility Overview / What's New |
| 10:30 am – 10:45 am | BREAK |
| 10:45 am – 11:30 am | Discovery Leading Practices |
| 11:30 am – 12:30 pm | Service Mapping Overview and Hands-on lab |
| 12:30 pm – 01:30 pm | Lunch & Networking |
| 01:30 pm – 02:00 pm | Partner Showcase |
| 02:00 pm – 02:45 pm | Certificate Inventory, Management Overview, Hands-on lab |
| 02:45 pm – 03:00 pm | BREAK |
| 03:00 pm – 03:30 pm | Customer Showcase / Customer Story sharing |
| 03:30 pm – 04:00 pm | Ask the Experts |
| 04:00 pm – 04:20 pm | Roadmap |
| 04:20 pm | Wrap-up and Next Steps |
| 04:30 pm | Departure |
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