The AI Platform for Business Transformation
Innovation Summit is coming to Perth! With our largest customer event of the year Knowledge 2024 wrapped up, we’re so excited to bring the best of Knowledge to a city near you.
Don’t miss your chance to attend ServiceNow Innovation Summit in Perth. There will be limited seating so secure your spot today!
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What should you expect?
- Subject matter experts sharing the best technology and Gen AI insights from Knowledge 2024
- Innovative demos that showcase how to accelerate transformation for your organisation
- Success stories from local customer speakers
- Meet, network and learn from your peers and the experts
So, no matter where you are in your AI journey, you’ll hear insights and strategies for how you can put AI to work for people—today!
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The AI Platform for Business Transformation
Join us to hear key insights and innovations from Knowledge24 and labs to unpack and imagine new and innovative solutions.
Date: Wednesday, 21 August 2024
Venue: The Ritz-Carlton, 1 Barrack St, Perth WA 6000
Showcase Time: 2:15 pm – 5 pm AWST - Registration from 1:45 pm
Build your own agenda:
Choose 1-2 of the 4 available labs from 8:45 am – 1:45 pm followed by the showcase starting at 2:15 pm.
Why attend?
- Expert-led sessions: the latest in generative AI and platform and product innovations
- Exclusive invite to hands-on labs before the showcase with demos, to understand how an AI platform approach can bust silos, accelerate transformation for your business
- Peer-to-peer networking
Each attendee needs to bring their own laptop capable of running a supported browser to access the lab material.
Innovation Summit: Keynote Showcase
Wednesday, 21 August 2024
2:15 pm – 5 pm AWST
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What should you expect?
- Subject matter experts sharing the best technology and Gen AI insights from Knowledge 2024
- Innovative demos that showcase how to accelerate transformation for your organisation
- Success stories from local customer speakers
- Meet, network and learn from your peers and the experts
So, no matter where you are in your AI journey, you’ll hear insights and strategies for how you can put AI to work for people—today!
Agenda:
| 02:15 pm |
Welcome and opening remarks |
| 02:35 pm |
Unleashing the power of generative AI with the Now Platform As a platform company, we are constantly building new innovations right into our platform.
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Join Peter McDonnell, Chief Transformation Officer, to learn what we’re most excited about—from GenAI to employee experience and customer service. Hear about changes to our database, how the platform is delivering greater scale, performance, and security, and what we’re doing to bring GenAI to every workflow.
Speakers:
Peter McDonnell, Chief Transformation Officer, ServiceNow
Gerwyn Samuel, Principal Executive Architect, ServiceNow
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|
| 03:05 pm |
Curtin’s ServiceNow Journey: Transactional To Transformation
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Speaker:
Jason Cowie, Chief Information Officer, Curtin University
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| 03:25 pm |
Put AI to work
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We are witnessing a revolution unfolding, as AI and GenAI offer new ways of working. ServiceNow is at the forefront and we’re bringing every customer along with us. Join Katrina Read, Director of Strategy & Operations, Chief Transformation Office, to learn about our AI strategy and how you can put AI to work for your organisation. You’ll hear how customers are succeeding with GenAI and what’s next on our roadmap.
Speakers:
Katrina Read, Director of Strategy & Operations, Chief Transformation Office, ServiceNow
Gerwyn Samuel, Principal Executive Architect, ServiceNow
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| 04:00 pm |
Networking |
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Service Operations in the AI era
Wednesday, 21 August 2024
9:15 am – 11:15 am AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
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Many customers have requested real-world guidance on better understanding what it takes to configure and use our Service Operations solution. ServiceNow has consolidated best practices and key lessons learned into this Service Operations hands-on workshop.
This hands-on workshop will give attendees practical experience configuring and using ServiceNow’s ITOM, ITSM, CMDB and CSDM solutions. It is a guided workshop led by experienced ServiceNow practitioners. In addition to configuring and using the products, we drill into the outcomes and benefits which a well governed CMDB will bring to your business and the processes.
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Automation made easy: Build your first app
Wednesday, 21 August 2024
9:15 am – 11:15 am AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
This interactive workshop will be a step-by-step guide through building a real-world low-code app that can be applied to organisations. Using ServiceNow®’s App Engine and Automation engine, learn how to create tables, build forms, and customise a workspace to best suit how you work, while seeing close-up how easy it will be to integrate with current systems. Join for 60 minutes – leave with hands-on skills to apply back at work.
Lead: Omer Khan
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Now Assist administration for ServiceNow and building custom GAI workflows
Wednesday, 21 August 2024
11:45 am – 1:45 pm AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
Lead: Abhinav Bali
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Amplify asset governance with ServiceNow SAM and HAM
Wednesday, 21 August 2024
11:45 am – 1:45 pm AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
IT teams are starting to shift focus from immediate cost savings to complete asset governance. Establishing effective, scalable asset management policies, processes and controls is now a critical priority. In this hands-on lab, dive into ServiceNow® Software Asset Management (SAM) & Hardware Asset Management (HAM) and the core capabilities that help to drive outcomes at every stage of the asset lifecycle. Through interactive exercises and real-world scenarios, gain practical experience to help drive automation and establish stronger asset governance.
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Leverage the power of Generative AI in customer service with Now Assist for CSM
Wednesday, 21 August 2024
2:15 pm – 4:15 pm AWST
Breakout Room 1 - Lab 3
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Improve the end user experience while enhancing support agent productivity and enabling quicker resolutions for customers. In this lab, discover the overall architecture of Now Assist for CSM, required plug-ins, how to configure experiences and make the best use of innovative capabilities.
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Strategic Portfolio Management - Unleash innovation through Strategic Planning Workspace
Wednesday, 21 August 2024
2:15 pm – 4:15 pm AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
This lab explores Strategic Planning Workspace that encompasses strategic mapping, prioritisation, resource management and product feedback with Generative AI. Learn how to develop flexible strategic portfolios and manage various delivery methodologies - waterfall, agile, hybrid - in one workspace that fosters collaboration, adaptability and decision-making. Participants will gain insights into optimising their strategic planning processes and delivery while enhancing product development pipelines and aligning resources strategically to propel organisations towards sustainable success.
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The AI Platform for Business Transformation
Don’t miss your chance to experience the best labs from Knowledge24 at the ServiceNow Innovation Summit in Perth.
Date: Wednesday, 21 August 2024
Time: 8:45 am – 5 pm AWST
Venue: The Ritz-Carlton, 1 Barrack St, Perth WA 6000
Get hands-on to understand how an AI platform approach can bust silos and accelerate transformation for your business area. No matter where you are in your AI journey, you will hear insights and strategies for how you can put AI to work for people—today!
Each attendee needs to bring their own laptop capable of running a supported browser to access the lab material.
Service Operations in the AI era
Wednesday, 21 August 2024
9:15 am – 11:15 am AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
Many customers have requested real-world guidance on better understanding what it takes to configure and use our Service Operations solution. ServiceNow has consolidated best practices and key lessons learned into this Service Operations hands-on workshop.
This hands-on workshop will give attendees practical experience configuring and using ServiceNow’s ITOM, ITSM, CMDB and CSDM solutions. It is a guided workshop led by experienced ServiceNow practitioners. In addition to configuring and using the products, we drill into the outcomes and benefits which a well governed CMDB will bring to your business and the processes.
- Less Info
Automation made easy: Build your first app
Wednesday, 21 August 2024
9:15 am – 11:15 am AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
This interactive workshop will be a step-by-step guide through building a real-world low-code app that can be applied to organisations. Using ServiceNow®’s App Engine and Automation engine, learn how to create tables, build forms, and customise a workspace to best suit how you work, while seeing close-up how easy it will be to integrate with current systems. Join for 60 minutes – leave with hands-on skills to apply back at work.
Lead: Omer Khan
- Less Info
Now Assist administration for ServiceNow and building custom GAI workflows
Wednesday, 21 August 2024
11:45 am – 1:45 pm AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
Lead: Abhinav Bali
- Less Info
Amplify asset governance with ServiceNow SAM and HAM
Wednesday, 21 August 2024
11:15 am – 1:45 pm AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
IT teams are starting to shift focus from immediate cost savings to complete asset governance. Establishing effective, scalable asset management policies, processes and controls is now a critical priority. In this hands-on lab, dive into ServiceNow® Software Asset Management (SAM) & Hardware Asset Management (HAM) and the core capabilities that help to drive outcomes at every stage of the asset lifecycle. Through interactive exercises and real-world scenarios, gain practical experience to help drive automation and establish stronger asset governance.
- Less Info
Leverage the power of Generative AI in customer service with Now Assist for CSM
Wednesday, 21 August 2024
2:15 pm – 4:15 pm AWST
Breakout Room 1 - Lab 3
+ More Info
Improve the end user experience while enhancing support agent productivity and enabling quicker resolutions for customers. In this lab, discover the overall architecture of Now Assist for CSM, required plug-ins, how to configure experiences and make the best use of innovative capabilities.
- Less Info
Strategic Portfolio Management - Unleash innovation through Strategic Planning Workspace
Wednesday, 21 August 2024
2:15 pm – 4:15 pm AWST
We apologise if your preferred lab is unavailable. If you would like to go on a waitlist for an unavailable lab, please email [email protected]
+ More Info
This lab explores Strategic Planning Workspace that encompasses strategic mapping, prioritisation, resource management and product feedback with Generative AI. Learn how to develop flexible strategic portfolios and manage various delivery methodologies - waterfall, agile, hybrid - in one workspace that fosters collaboration, adaptability and decision-making. Participants will gain insights into optimising their strategic planning processes and delivery while enhancing product development pipelines and aligning resources strategically to propel organisations towards sustainable success.
- Less Info
