GO Pro Customer and Field Service Virtual Seminar Series

Join your peers for a ‘Customer Service GO PRO’ virtual series focusing on driving customer loyalty with connected digital workflows and going beyond traditional CRM and field service.

Three virtual sessions starting April 8th will have a different focus area: proactive customer engagement, synchronized service operations, and delivering seamless field service. Your registration will confirm a seat for all sessions and recordings will be provided.

Session 1 - Building brand loyalty through intelligent & proactive customer engagement
April 8th at 10 am PT | 12 pm CT

Today, creating a seamless customer service experience means more than being reactive. Join solution experts as they discuss going beyond traditional solutions to elevate customer service from issue to resolution. Key learnings:

• Proactively identify problems and instantly handling common customer requests
• Resolving customer issues faster by leveraging machine learning and predictive intelligence
• How to expand self-service and automate common customer requests, provide answers with an AI-powered chatbot, and empower agents with an intelligent workspace

Session 2 - Seamlessly connect operations from front, to middle, and to the back office
April 14th at 10 am PT | 12 pm CT

Join this session to hear how ServiceNow Customer Service connects front, middle, and back-office teams to proactively resolve customer issues by breaking down information silos and automating processes across teams. In this interactive session, you’ll learn how to:

• Automate processes across front, middle, and back offices with digital workflows
• Break down silos and automate processes across teams to automate manual tasks with agents
• Proactively monitor products and services to detect and prevent potential issues with proactive customer operations and major issue management
• Identify opportunities for automation and efficiency with analytics and predictive intelligence

Session 3 - Creating a seamless customer experience with Field Service Management
April 22nd at 10 am PT | 12 pm CT

Service quality is becoming more critical as organizations work to differentiate themselves from the competition. Join us to learn how ServiceNow Field Service Management, on the Now Platform, is arming organizations with the right tools to drive field service efficiency and empowering the mobile workforce to take field service productivity to the next level. Discussion topics will include how to:

• Create work orders seamlessly
• Automate work with Dynamic Scheduling and Central Dispatch
• Optimize field work with mobile interface
• Improve insights with reporting and dashboards
• Use the Now Platform® to provide better customer experiences

Session attendees will be entered into a raffle and each week one lucky winner will receive a GoPro Hero8. Questions about this event? Please contact: [email protected]