Unlock the Power of Transformation for Compliant Financial Operations

Customer experience in the Financial Services industry has traditionally focused on the front of office, creating personalised and responsive experiences. However, 80% of customer experiences lie in the middle and back office where servicing processes are still often disconnected, manual, and duplicative.

On the back of exposure around COVID-19, banks have had to accelerate their digital transformation initiatives beyond the engagement layer to include the operations that make it possible to deliver experiences that build lasting trust and loyalty.

Leading financial institutions are embracing end-to-end operations platforms to remove fragmentation, intelligently automate processes, and scale with compliance.

Watch this webinar to learn:

• How ServiceNow customers around the world are improving customer and employee experience through replacing inefficient manual processes
• How your organisation can increase productivity, provide accurate reporting, traceability, compliance and performance analytics
• How financial institutions can streamline, automate, and future-proof critical operations such as payment, loans and complaints management across the front, middle, and back offices

Featured speakers:
Matthew Talbot, Head of Financial Services, APJ, ServiceNow
Elisha Harrington, Evangelist, Innovation, ServiceNow