Customer Centric Supply Chains - Get expert insights

In times of inflationary pressure and rising global competition, organizations need to hold on to loyal customers to maintain their revenues and profits. The challenge for organizations is that customers are increasingly demanding. Not just about the product itself. They also expect high levels of customer service.

They want to know the status of their orders and they want accurate delivery dates. They expect much more flexibility and agility in the supply chain and want their suppliers and logistics providers to adapt to changing market conditions and customer requirements.​

To ensure long-term business success, organizations need to transform their supply chains into customer centric supply chains that balance cost and customer experience.​

In this webinar, IDC will share research, key findings, and quotes from in-depth expert interviews on this topic. You will learn about:​

• The need for organizations to implement customer centric supply chains
• The key pillars of customer centric supply chains​
• The key challenges to address to transform supply chains​

Speakers:
Stefanie Naujoks, Research Director, IDC Manufacturing Insight​
Maciej Czerwinski, Senior Director, Solution Sales, ServiceNow