Redefining IT service transformation to put people first

Radical changes in how and where we do business dramatically increased the need for digital transformation. But seeing a successful journey doesn’t just involve new technologies—people remain at the core.

Join our discussion on how providing the right positive employee experiences can drive powerful results in productivity, retention, and customer satisfaction—helping enable greater business resilience and innovation. You’ll gain insights into:

• What human-centered IT service management (ITSM) is and why it matters
• How human-centered design principles can raise business productivity
• How you can resolve critical IT issues with greater speed—further driving growth

Featured speakers:
Paul Hong, director of product design, ServiceNow
Paul Hardy, evangelist, innovation, ServiceNow