How ITIL 4 facilitates
Digital Transformation

For organizations facing the challenges of market competition and workflow optimization, the need for speed and agility has never been greater. Organizations are relying on IT departments and suppliers to support digital transformation and accelerate deployment of digital engagement platforms, while also demanding stable operations and compliant environments.

During this webinar, we’ll share how ITIL 4 best practices enable organizations to achieve quality, agility and speed simultaneously.

Webinar Takeaways:

1. How the Seven Guiding principles promote speed, agility and automation
2. How value chain thinking helps organizations focus on continuous improvement
3. Tuning ITSM practices such as Change Enablement for high velocity

Webinar Speakers:

• Troy DuMoulin, vp, research and development, Pink Elephant
• Archana Penukonda, sr. product marketing manager, ServiceNow