Customer Service Management (CSM)

Unlock the full potential of your sales and order fulfillment with ServiceNow's Sales and Order Management solutions! Optimize your processes from pre-sales to renewals, including quote creation, order capture, and post-sales support. Join our interactive webinar to explore features like Product Catalog Management, Quote Management, and Order Management. Learn how ServiceNow accelerates product launches, boosts revenue, and delivers a unified customer journey.

Agenda:

• Overview of new Sales and Order Management features
• Live demo
• Q&A

Sign up today to see how ServiceNow can streamline your sales and order processes!

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? Great News! As of the Xanadu release of ServiceNow, a Process Mining Evaluation Project has been installed and configured on every customer instance.

In this session we'll walk you through how to access and use this evaluation project to identify process inefficiencies like idle time, multi–hop situations, and rework loops. We’ll also demonstrate how to use this project to identify agentic AI and automation opportunities.

We look forward to starting you Process Mining experience with you.