Data Foundations (CMDB/CSDM) Events

In an AI-driven world, a strong data foundation is critical—and your Configuration Management Database (CMDB) is the key. Join this interactive workshop to learn how aligning your CMDB with the Common Service Data Model (CSDM) can drive visibility, reduce risk, and improve operational outcomes.

What we’ll cover:

• Achieving business outcomes with CMDB Data Foundations
• Best practices for deploying a healthy CMDB
• Understanding the Common Service Data Model (CSDM)
• Leveraging AI for CMDB

What you’ll Learn:

• Why aligning your CMDB with CSDM is essential
• Best practices for ingestion, governance, and data quality
• How to build a healthy CMDB that supports AI and automation
• Access to optional hands-on labs to reinforce your learning

Who should attend:

• IT leaders, platform owners, and technical teams managing CMDB, ITSM, or ITOM.

Get the Latest on CMDB & Data Foundations Enhancements! Join us for an overview of recent feature updates delivered with the Zurich release, focusing on enhancements that support CMDB, CSDM, and IT asset management practices. We’ll cover:

• CMDB Workspace V7.6 updates and improvements
• Introduction of CMDB Advisor for HAM
• Data Foundations Mainline Certification for CMDB & CSDM
• What’s new in SGC Central V2.2
• Updates to Service Graph Connectors
• Enhancements to CI Class Models

Whether you're focused on data quality, configuration management, or integration, this session will help you understand what's new and how to take advantage of it.