LIVE ON SERVICENOW

From bold ideas to bold transformation: a Knowledge 2025 customer success recap

In a world shaped by uncertainty, bold thinking isn’t optional—it’s essential.

Knowledge 2025 sparked powerful inspiration. Now, we’re keeping the momentum alive by diving deeper into the most resonant themes, customer-driven insights, and actionable strategies to help you lead with clarity in unpredictable times.

Join us for this can’t-miss webinar featuring:

Tony Colon, SVP/GM, Customer Success Product & Strategy (Session 2)
Damien Davis, Senior Director, Customer Excellence Group (Session 1)
Neil Kostecki, Director, CSM Outbound Product Management
Sam Conniff, Bestselling Author and founder of Uncertainty Experts

Together, they’ll explore how to turn bold ideas into bold action—using AI, automation, and a science-backed framework to transform your customer relationships and drive measurable outcomes.

You'll learn:

A proven framework for embracing uncertainty as a lever for innovation
Practical strategies to scale AI and maximize CRM value
Expert answers to your most pressing customer success challenges during live Q&A

Please select the session date you'd like to attend below:

Session 1 (AMS/EMEA)

June 24, 2025, 9 am – 10 am ET | 2 pm – 3 pm BST | 3 pm – 4 pm CEST

Session 2 (AMS/APAC)

June 24, 2025, 4 pm – 5 pm PT | June 25, 2025, 7 am – 8 am SGT | 9 am – 10 am AET

Meet the speakers

Sam Conniff is the bestselling author of Be More Pirate and a creative strategist who’s made a career of challenging conventional thinking. He’s advised leaders at Google, Apple, and Mercedes-Benz, and co-founded the BAFTA-winning content studio Don’t Panic. Sam’s refreshingly honest approach inspires leaders to embrace uncertainty, rethink old rules, and confidently navigate change.

Tony Colon serves as Senior Vice President and General Manager, Strategy & Product, Customer Excellence Group, at ServiceNow. In this role, Tony oversees the strategy and product organization responsible for customer journeys, digital platforms like the company’s flagship value acceleration product, Impact, and portfolio management. Tony and the Customer Excellence Group are committed to creating a new standard in customer experience by integrating technological innovation and human expertise.

Damien Davis is the Senior Director of Customer Success at ServiceNow. Over his 14 years working at the company, Damien has been instrumental in shaping the company’s post-sales strategy, overseeing portfolio prioritization, product development, and go-to-market readiness. He leads efforts to align internal teams, partners, and customers, ensuring holistic product offerings drive exceptional customer outcomes. Renowned for his infectious energy and customer-focused approach, Damien is committed to delivering scalable, strategic solutions that empower businesses to succeed with ServiceNow.

Neil Kostecki is a seasoned product leader with over 15 years of experience driving innovation in enterprise SaaS. As Director of Outbound Product Management at ServiceNow, he leads go-to-market strategy and enablement for Customer Service Management, blending GenAI and customer insights to deliver impactful solutions. Neil is passionate about empowering cross-functional teams, simplifying complex technology, and fostering customer success.