Governance, Risk, and Compliance (GRC) Events

Join experts from ServiceNow and Specialist Partner Digital Clarity for a live webinar, Getting Started with AI Risk Management and Governance on the ServiceNow AI Platform, designed for IT leaders. Discover how to establish trust, transparency, and control over AI usage across your enterprise. Learn practical steps to operationalize AI governance, assess and mitigate risks, and ensure responsible AI deployment using native ServiceNow capabilities. Ideal for organizations beginning their AI governance journey or expanding existing frameworks.

CSDM 5 and CMDB feature updates with Yokohama and beyond

Customer Service Managers, Process Analysts, Center of Excellence teams, and more are invited to learn how to uncover insights from Sales Order Management (SOM) processes using ServiceNow Process Mining. In this session, the Process Mining product team will cover the fundamentals, outline the steps to mine SOM data, share key use cases and best practices, and answer your questions live.

AI Control Tower and AI Agents are new products in the ServiceNow ecosystem, and we will be presenting on the benefits of AI control tower to an organization that utilizes Agentic AI with a demo of an Agentic workflow. This session is for:

• People who want to see how to use AI Control Tower to monitor the benefits of ai to their organization.
• People who are interested in seeing an AI Agents workflow and how it directly benefits an organization.

Attendees will leave with a better understanding of AI control tower and how it monitors and measures the value of AI inventory. They will see an examples of how agentic ai works, aligns with business values, and how it benefits organizations (save time, money, etc.).