ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results.
Discover innovative solutions that will help take your IT services to the next level. Empower your team, stay ahead of trends, and gain a competitive edge to thrive in today’s digital landscape.
NOTE: For academies and office hours, please register here.
Please register for one or multiple virtual events below:
Webinar: Autonomous IT – The Zero Touch Journey Across Your Application Lifecycle
AMS: June 30, 2026, 9 am – 10 am PT | 12 pm – 1 pm ET
This session will be a deep dive into how you manage ideation to deployment across an application with Autonomous IT, from zero touch planning, to operations and assets. Learn about available integrations, capabilities and see live demos! Register now to learn how your organization can achieve operational efficiency for AIOps by leveraging GenAI and AI Agents!
Join us for an online workshop where our experts will walk you through our ServiceNow ITOM AIOps — enabling you to manage and optimize IT operations and deliver seamless services with confidence.
You will hear directly from ITOM experts demonstrating how you can achieve operational excellence and proactive operations, helping you improve your system health monitoring.
Learn how you can meet your targeted goals and business needs through a hands on lab and an ITOM AIOps overview. The main topics that will be covered are: Health Log Analytics
Join us live for a first look at the Simplified Change Admin Experience — the AI-Native rebuild of Change Management that strips away complexity without compromising control.
What you'll see:
A reimagined admin experience built for speed
AI-Native capabilities baked into everyday change workflows
Faster setup, cleaner configuration, fewer clicks
Governance and guardrails that don't get in your way
Who should attend: Change Managers, ITSM Admins, Platform Owners, Process Leads
Join this session to learn about what is new for IT Operations Management AIOps for the Q2'26 store release across Event Management, Health Log Analytics, AI Agents, Service Reliability Management, Service Observability, Synthetic Monitoring, and more! You will have the opportunity to interact with and ask questions to product management during this live session.
Register today for an online workshop where our experts will walk you through our ServiceNow ITOM AIOps — enabling you to manage and optimize IT operations and deliver seamless services with confidence. You will hear directly from ITOM experts demonstrating how you can achieve operational excellence and proactive operations, helping you improve your system health monitoring. Learn how you can meet your targeted goals and business needs through a hands-on lab and an ITOM AIOps overview. The main topic that will be covered is Service Reliability Management.
ITOM AIOps Office Hours are dedicated 60-minutes Q&A sessions, directly with the product team. There will be no presentation, this is an opportunity to ask questions and get answers!
See how ServiceNow Strategic Portfolio Management connects strategy to execution in one seamless motion. This webinar walks through the full SPM story — from aligning investments to strategic goals, to planning and prioritizing work, to delivering measurable results — all on a single platform. Hosted by Product Management and Excellence team.
Join our APAC ITOM experts for an open Office Hours session covering Discovery, Service Mapping, CMDB, Event Management, Health Log Analytics, and Certificate Inventory & Management. Bring your real-world challenges and get practical guidance from ServiceNow specialists.
Attendees will walk away with:
Answers to their specific ITOM configuration and deployment questions
Leading practices for Discovery patterns, credentials, and CI reconciliation
Tips for accelerating Service Mapping and improving CMDB health
Guidance on Event Management correlation rules and alert reduction strategies
Insights on Health Log Analytics for proactive anomaly detection
Best practices for Certificate Inventory tracking and expiry management
Get more from your ServiceNow and Tanium investments. In this session, you'll see how the two platforms can give you a richer, broader CMDB and full visibility across your IT estate. We'll also show how ServiceNow workflows pair with Tanium's endpoint data to speed up system investigation and automate patching of your vulnerabilities—closing the gap between knowing and fixing.
Join ServiceNow ITOM AIOps experts to learn practical approaches for improving operational efficiency, accelerating incident resolution, and optimizing service health through smarter observability integrations. This session will be a deep dive into how you can maximize your observability tool integrations with ITOM AIOps. Learn about available integrations, capabilities, and see live demos.
Register now to learn how your organization can achieve operational efficiency for AIOps by leveraging GenAI and AI Agents!
Register today for an online workshop where our experts will walk you through our ServiceNow ITOM AIOps — enabling you to manage and optimize IT operations and deliver seamless services with confidence. You will hear directly from ITOM experts demonstrating how you can achieve operational excellence and proactive operations, helping you improve your system health monitoring.
Learn how you can meet your targeted goals and business needs through a hands-on lab and an ITOM AIOps overview. The main topics that will be covered are:
