IT Service Management Events

Eager to streamline operations and boost productivity effortlessly? Join our ServiceNow experts as they guide you through harnessing the full potential of Now Assist for ITSM. Discover how to enhance user satisfaction for both requestors and fulfillers with expert insights and practical strategies.

Understand the value from your ITSM implementation and next steps that can be taken to continuously improve. The session will include a walkthrough of solution like Success Dashboards, Benchmarks, Operational Success, and Continual Improvement Management.

Are you intrigued by Generative AI and how it can help build catalog items and request them? Are you looking to democratize the maintenance of catalog items? If so, join to see latest GenAI capabilities in Catalog Builder and learn how Now Assist in VA makes requesting catalog items better. You will learn how to:

• Make your item conversational in VA
• Create catalog items using just a text prompt
• Use the conversational dashboard to see why an item is not conversational, and more!

Dive deep into practical insights as we guide you through the process of turning on and effectively utilizing Now Assist for ITSM. Gain invaluable knowledge, insights, and strategies to maximize the potential of this powerful tool. Don't miss this opportunity to elevate your ITSM experience and unlock the full potential of Now Assist for ITSM. Secure your spot today and take your IT service management to new heights!

Discover how Argonne National Labs achieved success with Digital Portfolio Management (DPM) and learn from their journey. Recognized as a leader in DPM from their Knowledge presentation, Argonne Labs uses DPM to provide critical visibility to multiple teams relying on ServiceNow. Now is your chance to learn how they planned, implemented, and are currently using DPM!

Benefits from attending:

• Real-World Insights: Learn directly from customers successfully using DPM in production.
• Practical Tips: Gain valuable tips, tricks, and best practices.
• Interactive Q&A: Participate in a Q&A session with customer experts.
• Value Insight: Understand the benefits and value of using DPM.
• Community Learning: Connect and learn from a community of DPM customers.

You just purchased the best ITSM suite on the market, what's next? We’re here to help answer that question. Join us for an enlightening webinar designed to empower you through your IT Service Management (ITSM) journey on the ServiceNow platform. Whether you're a seasoned IT professional or just starting out, we have guidance to help you plan and navigate efficiently.

From understanding the nuances of your ITSM package to harnessing its full potential, we'll arm you with actionable strategies and updated resources for success!

During this session we will cover:

• Understanding what you own depending on your ITSM package (Standard, Pro, and Enterprise).
• Proven best practices and paths specific to your business needs.
• Kickstart your ITSM journey and how to chart a course for the most efficient deployments.
• Essential resources and must-have tools to accompany you every step of the way, equipping you with the right assets to align with ServiceNow's roadmap.

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Upcoming Session:
Thursday, August 22, 2024, 8 am – 9:00 am PT | 11 am – 12 pm ET
Topic: Modernize Your Change Management: expert guidance on how to get started

Are you struggling to handle an increasing volume of incremental changes coming from modern workloads while also effectively managing risk? You're not alone! Change management is a fundamental ITIL process that organizations have had in place for many years. To keep up with evolving workloads, these same organizations have heavily customized their change processes making them overburdened and inefficient for many use cases. At the same time, change is business critical, and altering a process that keeps things moving can be daunting for many organizations which means slower change velocity and pace of innovation. This is where ServiceNow's Modern Change Management can help. Join us for this webinar where ServiceNow product experts will share our modern vision for change and our perspective on how you can get there.

Join us in this live webinar to learn more about ServiceNow solution to improve digital employee experience. You can learn more what is DEX and its capabilities to enhance employee experience at next level, DEX can help you to identify how end user is experiencing your IT system.

Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today by connecting directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

This session is for those who are interested streamlining processes and increasing productivity across their organization. In this webinar you'll learn how to activate Process Mining and start getting visibility into process improvement opportunities in 4 easy steps.

Transform how work gets done by providing a unified employee experience with Employee Center. Join this webinar to learn how to jumpstart usage and deploy Employee Center in your organization. Walk away with best practice guidance on: migrating from the legacy /sp portal to Employee Center (Pro) exploring/testing Employee Center Employee Center roll-out/go-live.