Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
If you have any additional questions, please reach out to [email protected].
Please register for one or more virtual events below:
Modern Change Academy (Monthly Webinars)
Select the box to register for all upcoming sessions: every fourth Thursday of the month at 8 am PT | 11 am ET
Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.
Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.
Accelerate Digital End–User Experience with the ServiceNow DEX Product Management team. In this session we’ll cover all the pre–work you can do to accelerate DEX implementation and the steps you’ll follow to get DEX activated quickly. After this session, you’ll be able to prepare and confidently activate DEX for your organization in no time.
This webinar is designed for customers who have purchased Now Assist and are interested in learning more about the upcoming Gen AI and Agentic AI capabilities on the roadmap. By attending, you will gain a deeper understanding of the current Now Assist features, explore upcoming Agentic AI use cases, and discover how these advanced agents can support both customers and their agents in driving efficiency and enhanced service delivery.
Kick off the SOW Adoption Series with a dynamic look into the "Art of the Possible."This session features a comprehensive, end–to–end demo of a day in the life of a Service Desk Agent–showcasing how the SOW Landing Page, On–Call Scheduling, and Major Incident Management come together seamlessly. Experience the power of integrated workflows with Now Assist and Microsoft Teams, and discover how these tools can transform service operations and elevate agent productivity.
ServiceNow DEX improves employee experience and productivity by reducing the number and severity of issues that occur on end–user devices. In this session, we’ll share the insider tips that will help you deploy DEX faster and with fewer errors. We’ll provide guidance on: Using our one–line installers effectively Best practices and common issues with bulk installers like MECM and JAMF How to identify and avoid Firewall and VPN tripwires
Join your fellow customers for a round table discussion with experts and peers to explore ways to enhance your organization’s fulfiller experience. Share how you have leveraged Service Operations Workspace to drive your organization’s objectives and priorities. Discover alternative approaches to digital transformation in today’s business environment.
Join us for the second session in the SOW Adoption Series, where we dive into the key phases of the customer adoption maturity journey. In this session, we’ll explore what each stage entails, share best practices for creating a successful implementation plan, and provide a live demonstration of the initial installation and configuration of the SOW Landing Page. Whether you’re just getting started or looking to optimize adoption, this session will provide actionable insights to guide your journey.
Come join us for a series of live events focused on ServiceNow’s Service Operation Workspace and related ITSM features. Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming product enhancements and answer questions live. Each session will have a dedicated topic we’ll discuss for the first 15 to 30 minutes and then we’ll open up the floor to address your questions. If we don’t have answers on the spot we’ll create a community article and/or dedicate a future session to the topic.
Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.
Discover the latest innovations in Now Assist for ITSM and see how AI–powered capabilities are transforming IT service delivery. Whether you’re a customer, partner, solution consultant, or part of the sales team, this session will equip you with insights into new features designed to boost productivity, improve user experience, and deliver faster resolutions. Don’t miss this opportunity to stay ahead with the newest enhancements in Now Assist for ITSM.
In this session, we’ll explore key resources to support the configuration and implementation of Statements of Work (SOW). Learn how to accelerate customer adoption using the SOW Admin Center, including a walkthrough of our newly released Guided Setups. We’ll show how these tools streamline deployment and drive faster time to value through a more efficient, guided experience.
Join us for an insightful webinar where we will delve into the value outcomes of key Common Service Data Model (CSDM) relationships within the Digital Portfolio Management (DPM) workspace. Discover how these well–defined CSDM relationships can empower you to track and measure your service performance and health with precision in DPM workspace. Additionally, get an exclusive sneak peek at the upcoming release features that will streamline your enterprise portfolio setup in the DPM workspace. Don’t miss this opportunity to gain valuable insights and stay ahead of the curve!
Join us for a walkthrough of the Agent Workspace to Service Operations Workspace migration utility. This session will showcase how the automated migration process simplifies your transition and prepares you to take advantage of the latest ITSM innovations from ServiceNow. See a live demo and get expert guidance on how to enable your teams quickly and efficiently.
Have questions after attending the SOW Adoption Webinar Series? Join our SOW Office Hours for a more interactive experience. Our experts will take a short deep dive into key topics from the webinar, then open the floor to answer your questions—live. Whether you’re looking for clarity or guidance on your next steps, this is your opportunity to engage directly with the SOW team and get the support you need to move forward with confidence.
Join us for a deep dive into the new AI Agents released in the Yokohama release. This session will cover how to set up and configure AI Agents, along with a live demo showcasing several in action.
This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you’re looking to troubleshoot specific challenges or better understand key features, our experts are here to help.
ServiceNow DEX improves employee experience and productivity by reducing the number and severity of issues that occur on end–user devices. In this session, we’ll share the insider tips that will help you deploy DEX faster and with fewer errors. We’ll provide guidance on:Using our one–line installers effectively Best practices and common issues with bulk installers like MECM and JAMF How to identify and avoid Firewall and VPN tripwires.
