IT Service Management Events

Are you thinking about integrating your ServiceNow solutions, like Employee Center and Virtual Agent, with Microsoft Teams? Then, you don't want to miss this opportunity to hear from customers and partners who have successfully implemented ServiceNow for Microsoft Teams. Learn what worked, or what didn't work, so you can get up and running fast. Bring your questions and register today!

For IT, Security, and OT admins and technologists, this Tenable session will highlight Tenable's updated offering for service graph (CMDB) and security (Vulnerability Response). The Tenable team will provide an overview of the solutions, including a live demo!

Customers often find themselves wondering how they can get the most from their investments. How can you get up and running quickly—and keep operating at peak performance? We’ll sit down with Chris, platform owner at Realty Operations and hear how they used an accelerator within ServiceNow Impact to upgrade in less than 30 days.

The DevOps Change Workspace is your one-stop-shop for simplifying the set-up, automation, and management of your DevOps tools with ServiceNow. This session will provide an overview of some of the key features and how to use them.

Join this workshop for a 1.5-hour hands-on experience for users deploying Virtual Agent. ServiceNow experts, Isabella Frediani and Victor Chen will be live to guide you through each stage of the deployment journey. From setting up greetings, search, and conversations, you will walk away with best practices and actionable steps to achieve first value. Space is limited. Register today!

PS! Be sure your instance is on the Now Platform Utah or Tokyo release and you have installed the Virtual Agent plugin so you can work alongside our ServiceNow experts and your peers during the workshop.

The On-Call Scheduling application helps your organization identify support team members who are available to resolve issues or fill requests as and when they arise. Relieve administrative burden on your resource managers and make it easy for your incident managers to bring the right resources to the table when needed. Ideal for Process Owners and Support Managers who want to collaborate more effectively and simplify manual shift maintenance and administration efforts while improving MTTR efficiencies.

Maximize process performance by uncovering hidden efficiencies with in-platform process optimization. Join this webinar to learn more about process optimization and get step-by-step guidance to get started!

Have you heard about all the exciting new innovations and enhancements from the Utah release? Hear from ITSM experts on what's new and how to start using the new features.

Service delivery has changed forever, with conversational AI redefining how customers and employees find answers and resolve common tasks. Meet with experts and peers to get the rundown on everything you need to jumpstart ServiceNow Virtual Agent, our sophisticated chatbot solution.

Find out how DevOps Config can help you manage, secure, and validate your configuration data to prevent outages.

Get to the bottom on issues faster leveraging bringing together service management and operations. Meet with ServiceNow experts to learn how Service Operations can solve critical organizational issues, as well as leading best practices for getting started! Register today.

Join this virtual round table to connect with experts and peers who can help you take full advantage of ServiceNow performance analytics to drive more efficient service delivery. Experts will cover the latest best practices, how to measure for success, and step-by-step guidance to create the maximum value for your organization.

Want to increase release velocity while maintaining your compliance needs? DevOps Change Velocity which is a new addition it ITSM Pro helps you achieve that by reducing the friction between Dev and Ops due to manual change processes. Join this session to get step-by-step guidance and live demo on integrating ServiceNow with your DevOps toolchain and onboarding your first teams using DevOps Change workspace within minutes! Don't miss out, register today!

As of a recent study, most enterprises consider voice as their primary channel and essential for both internal (employees) and external (customer) engagements. And yet, not all call inquiries are created equal. Some are complex and time sensitive, and so deserving of human assistance. And yet others are simple and repetitive enough that a self-service option would be preferable to serve customers faster while helping organizations reduce unnecessary costs. Leveraging the same virtual agent flows (chatbots) across all available channels, including voice, increases consistency across a customer’s channel of choice, as well as adoption of new channels. Join us for How to Leverage Voice Integration with ServiceNow Virtual Agent to Drive Faster Resolutions, as we explore the benefits of leveraging ServiceNow's Virtual Agent and Natural Language Understanding (NLU) with integrated speech technology to make it easier to build and manage voice self-service workflows - all from within ServiceNow. In it you were learn: Many current contact center challenges facing enterprise organizations How to voice-enable ServiceNow's Virtual Agent The benefits of delivering voice self-service Why customers crave consistency over quantity of available channels.

Activated Virtual Agent and looking for pro tips on how to ensure a seamless deployment? Join this meetup to learn about the out of the box conversations Virtual Agent has to offer and how you can tailor them to your organizational needs.