IT Service Management Events

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? Great News! As of the Xanadu release of ServiceNow, a Process Mining Evaluation Project has been installed and configured on every customer instance.

In this session we'll walk you through how to access and use this evaluation project to identify process inefficiencies like idle time, multi–hop situations, and rework loops. We’ll also demonstrate how to use this project to identify agentic AI and automation opportunities.

We look forward to starting you Process Mining experience with you.

IT leaders, agents, and admins are key to ensuring service resilience. Service Operations Workspace empowers teams with two powerful products–Major Incident Management and On–Call Scheduling—that streamline operations and improve response times. When paired with ScreenMeet Remote Support, these tools enhance remote desktop support with seamless GenAI capabilities, enabling faster issue resolution and greater efficiency.

Join this session to see how these integrated tools can help your teams resolve issues faster, collaborate more efficiently, and drive better outcomes. You'll get a walkthrough of key features, real–world use cases, and a live demo to help you envision how to adopt and scale these capabilities across your organization.

Learn how to get the most out of Digital End–User Experience from the team that built it. In this session we’ll show you how to quickly identify issues your end–users are experiencing and get them fixed with little or no interaction. We’ll review Metric Rules, Triggers, Automated Notifications, Automated Remediation (Self–healing), and how to use the DEX score capabilities to identify issues that users don’t report.

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.

Accelerate Digital End–User Experience with the ServiceNow DEX Product Management team. In this session we’ll cover all the pre–work you can do to accelerate DEX implementation and the steps you’ll follow to get DEX activated quickly. After this session, you’ll be able to prepare and confidently activate DEX for your organization in no time.