IT Service Management Events

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Join this webinar to uncover how benchmarking drives IT service excellence. Learn best practices for using peer benchmarks to improve service quality, optimize performance, and foster continuous improvement. Gain actionable insights through interactive discussions, connect with peers, and explore innovative strategies to elevate your IT service delivery.

ServiceNow’s in-platform Process Mining solution helps organization identify process inefficiencies and improvement opportunities. Process Mining surfaces common inefficiencies like rework, slow transitions, and repetitive reassignments to help jumpstart your process analysis. In this session we will cover the library of inefficiency detectors and how to quickly configure them.