IT Service Management Events

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? Great News! As of the Xanadu release of ServiceNow, a Process Mining Evaluation Project has been installed and configured on every customer instance.

In this session we'll walk you through how to access and use this evaluation project to identify process inefficiencies like idle time, multi–hop situations, and rework loops. We’ll also demonstrate how to use this project to identify agentic AI and automation opportunities.

We look forward to starting you Process Mining experience with you.

IT leaders, agents, and admins are key to ensuring service resilience. Service Operations Workspace empowers teams with two powerful products–Major Incident Management and On–Call Scheduling—that streamline operations and improve response times. When paired with ScreenMeet Remote Support, these tools enhance remote desktop support with seamless GenAI capabilities, enabling faster issue resolution and greater efficiency.

Join this session to see how these integrated tools can help your teams resolve issues faster, collaborate more efficiently, and drive better outcomes. You'll get a walkthrough of key features, real–world use cases, and a live demo to help you envision how to adopt and scale these capabilities across your organization.

Learn how to get the most out of Digital End–User Experience from the team that built it. In this session we’ll show you how to quickly identify issues your end–users are experiencing and get them fixed with little or no interaction. We’ll review Metric Rules, Triggers, Automated Notifications, Automated Remediation (Self–healing), and how to use the DEX score capabilities to identify issues that users don’t report.

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.

Accelerate Digital End–User Experience with the ServiceNow DEX Product Management team. In this session we’ll cover all the pre–work you can do to accelerate DEX implementation and the steps you’ll follow to get DEX activated quickly. After this session, you’ll be able to prepare and confidently activate DEX for your organization in no time.

This webinar is designed for customers who have purchased Now Assist and are interested in learning more about the upcoming Gen AI and Agentic AI capabilities on the roadmap. By attending, you will gain a deeper understanding of the current Now Assist features, explore upcoming Agentic AI use cases, and discover how these advanced agents can support both customers and their agents in driving efficiency and enhanced service delivery.

Kick off the SOW Adoption Series with a dynamic look into the "Art of the Possible."This session features a comprehensive, end–to–end demo of a day in the life of a Service Desk Agent–showcasing how the SOW Landing Page, On–Call Scheduling, and Major Incident Management come together seamlessly. Experience the power of integrated workflows with Now Assist and Microsoft Teams, and discover how these tools can transform service operations and elevate agent productivity.

ServiceNow DEX improves employee experience and productivity by reducing the number and severity of issues that occur on end–user devices. In this session, we’ll share the insider tips that will help you deploy DEX faster and with fewer errors. We'll provide guidance on: Using our one-line installers effectively Best practices and common issues with bulk installers like MECM and JAMF How to identify and avoid Firewall and VPN tripwires

Join your fellow customers for a round table discussion with experts and peers to explore ways to enhance your organization’s fulfiller experience. Share how you have leveraged Service Operations Workspace to drive your organization’s objectives and priorities. Discover alternative approaches to digital transformation in today’s business environment.

Join us for the second session in the SOW Adoption Series, where we dive into the key phases of the customer adoption maturity journey. In this session, we’ll explore what each stage entails, share best practices for creating a successful implementation plan, and provide a live demonstration of the initial installation and configuration of the SOW Landing Page. Whether you’re just getting started or looking to optimize adoption, this session will provide actionable insights to guide your journey.

Come join us for a series of live events focused on ServiceNow’s Service Operation Workspace and related ITSM features. Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming product enhancements and answer questions live. Each session will have a dedicated topic we’ll discuss for the first 15 to 30 minutes and then we’ll open up the floor to address your questions. If we don’t have answers on the spot we’ll create a community article and/or dedicate a future session to the topic.

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.