IT Service Management Events

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Quickly capitalize on Now Assist in Virtual Agent and its powerful capabilities. Join our ServiceNow experts as they showcase the latest features and walk you through how to enable them in your environment.

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? Great News! As of the Xanadu release of ServiceNow, a Process Mining Evaluation Project has been installed and configured on every customer instance.

In this session we'll walk you through how to access and use this evaluation project to identify process inefficiencies like idle time, multi–hop situations, and rework loops. We’ll also demonstrate how to use this project to identify agentic AI and automation opportunities.

We look forward to starting you Process Mining experience with you.

IT leaders, agents, and admins all are involved with ensuring their organization's services are resilient, in which Service Operations Workspace offers 2 compelling products that helps ensure that. Attend this webinar to learn all about their plethora of features, outcomes they deliver, and a live demo of them in action.

Learn how to get the most out of Digital End–User Experience from the team that built it. In this session we’ll show you how to quickly identify issues your end–users are experiencing and get them fixed with little or no interaction. We’ll review Metric Rules, Triggers, Automated Notifications, Automated Remediation (Self–healing), and how to use the DEX score capabilities to identify issues that users don’t report.