IT Service Management Events

Eager to streamline operations and boost productivity effortlessly? Join our ServiceNow experts as they guide you through harnessing the full potential of Now Assist for ITSM. Discover how to enhance user satisfaction for both requestors and fulfillers with expert insights and practical strategies.

Dive deep into practical insights as we guide you through the process of turning on and effectively utilizing Now Assist for ITSM. Gain invaluable knowledge, insights, and strategies to maximize the potential of this powerful tool. Don't miss this opportunity to elevate your ITSM experience and unlock the full potential of Now Assist for ITSM. Secure your spot today and take your IT service management to new heights!

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Upcoming Sessions:

October 24, 2024, 8 am – 9 am PT | 11 am – 12 pm ET
Topic: Understanding CSDM in the context of Digital Product Release

Join us for a deep dive into the relationship between CSDM and Digital Product Release (DPR). Coming out of this session we hope that you'll feel confident in adopting DPR, in the context of where you are with your CMDB, and understand how, once implemented, DPR can help facilitate proper adoption of CSDM.

Our Product Success team will demonstrate the setup and outcomes of Health Log Analytics to experience true predictive alert generation as part of our ITOM Health solution. Every ServiceNow ITOM customer will benefit from adding this key component to experience AIOps in action. Health Log Analytics (HLA) uses unsupervised machine learning to predict service issues before they happen. It identifies normal operating patterns in logs and other operational records, including distributed patterns that span multiple applications and infrastructure components. It then raises an actionable alert when it detects a significant antipattern indicating abnormal behavior, associating the alert with the corresponding application service.

Participants who will benefit from attending this webinar include:

• SRE
• Incident Responders
• Product Leads
• Operations Teams
• Leadership responsible for service uptime and user experience

Are you getting started with deployment planning for Employee Center? Maybe you’re already in the process of deployment? Or have you deployed and are now eager to learn more and share? If you are any of those, come join us for this webinar featuring stories from Miltenyi Biotec of how they overcame challenges to achieve remarkable milestones in their deployment journey. Get ready to be inspired, motivated, and equipped with practical tips to enhance your own journey to success.

Discover the new enhancements for Problem Management for Service Operations Workspace (SOW) provided in version 5.0 and 6.0 of SOW. Join us to see the adaptation of Problem Management into SOW, providing full lifecycle management for Problem teams. We will share the latest enhancements and explain the dependencies to allow you to experience the latest features and functionality.

Join our webinar to discover how to enhance communication efficiency within Service Operations Workspace. Learn to seamlessly initiate calls and chats directly from your workspace, ensuring rapid and effective interactions. We'll showcase key features, best practices, and how these tools can streamline service operations and improve response times. Transform your team's communication strategy and boost productivity. Register now to take the first step towards a more connected and efficient service environment.

Transform how work gets done by providing a unified employee experience with Employee Center. Join this webinar to learn how to jumpstart usage and deploy Employee Center in your organization. Walk away with best practice guidance on: migrating from the legacy /sp portal to Employee Center (Pro) exploring/testing Employee Center Employee Center roll-out/go-live.

Join our webinar to learn how to set up and manage on-call functionality within Service Operations Workspace. Designed for Implementors and Process Owners to streamline their incident response, this session covers the latest features and best practices for efficient on-call scheduling. Learn how to ensure your team is always prepared for critical incidents, improve response times, and enhance overall service management. Register now to optimize your on-call operations and keep your service running smoothly!

In this demonstration we'll highlight how you can use ServiceNow's in-platform Process Mining to analyze some common process inefficiencies and identify process improvement opportunities. We'll look at 3 scenarios: Approval bottlenecks, multi-hop situations where work is ping-ponging between teams, and work that is taking longer to route than to resolve (often a good source of automation opportunities). All 3 are typically drains on an organizations overall productivity and you will leave this session with the knowledge of how Process Mining can help you start to reclaim some of this valuable time.

Are you getting started with deployment planning for Employee Center? Maybe you’re already in the process of deployment? Or have you deployed and are now eager to learn more and share?

If you are any of those, come join us for this webinar featuring stories from Miltenyi Biotec of how they overcame challenges to achieve remarkable milestones in their deployment journey. Get ready to be inspired, motivated, and equipped with practical tips to enhance your own journey to success.

Join us as we walk you through the essentials of ServiceNow’s Digital End-User Experience (DEX) and show you how to begin using it to enhance the employee experience. You’ll learn what DEX is, its core capabilities, and how it can improve end-user experience. Whether you’re just starting or looking to make the most of your DEX implementation, this session will give you practical steps to begin using DEX effectively.