ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results.
Discover innovative solutions that will help take your IT services to the next level. Empower your team, stay ahead of trends, and gain a competitive edge to thrive in today’s digital landscape.
Please register for one or more virtual events below:
Autonomous IT Academy
Select the box to register for all upcoming sessions: every other Wednesday at 8 am PT | 11 am ET
The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable steps—how to operationalize AI-driven automation, institute proactive issue resolution, and enable self-service capabilities across your IT environment. This series is designed to help you break silos, optimize workflows, and turn the vision of uninterrupted, efficient IT operations into reality. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.
Target Audience:
IT Operations Leaders & Site Reliability Engineers (SREs)
IT Service Management (ITSM) Managers & Service Desk Leaders
Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.
Join your fellow customers for a round table discussion with experts and peers to explore ways to enhance your organization’s fulfiller experience. Share how you have leveraged Service Operations Workspace to drive your organization’s objectives and priorities. Discover alternative approaches to digital transformation in today’s business environment.
Come join us for a series of live events focused on ServiceNow’s Service Operation Workspace and related ITSM features. Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming product enhancements and answer questions live. Each session will have a dedicated topic we’ll discuss for the first 15 to 30 minutes and then we’ll open up the floor to address your questions. If we don’t have answers on the spot we’ll create a community article and/or dedicate a future session to the topic.
Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.
This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you’re looking to troubleshoot specific challenges or better understand key features, our experts are here to help.
Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps LEAP products, and you will be able to ask questions live and participate in a live Q&A!
Discover Workflow Data Fabric (WDF) Academy, our recurring webinar series held every other third Tuesday of the month! During these engaging sessions, the ServiceNow team presents informative webinars to help you extend the value of your data and accelerate automation and AI initiatives. You’ll explore all the products included with WDF, see practical examples applied in real-world scenarios, and gain insights from experienced ServiceNow experts. Our goal is to provide best practices and actionable next steps to maximize the impact of your connected data and simplify integrations across your organization. Join us for these sessions and unlock the possibilities that will help drive efficiency, innovation, and success.
Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informative sessions to help you gain insights into our ServiceNow Strategic Portfolio Management (SPM), Collaborative Work Management (CWM), and Enterprise Architecture (EA) offerings. This includes in–depth exploration of new features, functionality, and use cases through engaging presentations and live demos delivered by our experienced ServiceNow subject matter experts. Our goal is to keep you informed about the vast potential of SPM, CWM and EA to enable its effective utilization and adoption within your organization. Join us for these enlightening webinars and unlock the possibilities that will help accelerate your organization's growth and success.
Welcome to our dedicated office hours for ServiceNow Hardware Asset Management (HAM) customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to troubleshoot issues, learn best practices, or discuss your specific needs, our experts are here to help. What to Expect:
Expert Guidance: Our product team and success architects will be available to answer your questions and provide personalized advice.
Q&A Sessions: Bring your queries and get them addressed in real-time.
Best Practices: Learn industry best practices to optimize your hardware lifecycle management.
Interactive Walkthroughs: Opportunity to dive into platform live.
Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go–to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or discuss your specific needs, our experts are here to help. Don't miss out on this opportunity to connect with ServiceNow experts!
Join us on the fourth Wednesday of every month to get answers for your questions from experts, focused on custom application development best practices.
