IT Service Management Events

The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable steps—how to operationalize AI-driven automation, institute proactive issue resolution, and enable self-service capabilities across your IT environment. This series is designed to help you break silos, optimize workflows, and turn the vision of uninterrupted, efficient IT operations into reality. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Target Audience:

• IT Operations Leaders & Site Reliability Engineers (SREs)
• IT Service Management (ITSM) Managers & Service Desk Leaders
• Platform Owners
• Enterprise Architects & Strategy Managers
• Automation and AI Strategy Leads

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.

Join your fellow customers for a round table discussion with experts and peers to explore ways to enhance your organization’s fulfiller experience. Share how you have leveraged Service Operations Workspace to drive your organization’s objectives and priorities. Discover alternative approaches to digital transformation in today’s business environment.

Come join us for a series of live events focused on ServiceNow’s Service Operation Workspace and related ITSM features. Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming product enhancements and answer questions live. Each session will have a dedicated topic we’ll discuss for the first 15 to 30 minutes and then we’ll open up the floor to address your questions. If we don’t have answers on the spot we’ll create a community article and/or dedicate a future session to the topic.

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.

This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you’re looking to troubleshoot specific challenges or better understand key features, our experts are here to help.