ServiceNow Impact, Expert Services & Training Events

Discover how Asda is transforming Employee Relations (ER) by putting managers at the helm of case management—without compromising data security or over-customizing their platform. In this webinar designed for HR and ER leaders, you’ll learn how Asda leveraged advanced flow configuration and Collect Employee Input tasks within ServiceNow HRSD to enable ER managers outside of HR to lead investigations directly through the Employee Center portal.

Hear firsthand from Asda’s ER Manager about the practical impact of this approach, including day-to-day efficiencies, risk reduction, and lessons learned. If you're looking to scale ER processes, reduce risk, or keep your platform clean and future-proof, this session is for you.

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is your opportunity to engage in an open Q&A session.

BlackRock, the world’s largest asset manager, is known for leading with innovation and scale. In this exclusive session, you’ll hear how BlackRock has realized value through ServiceNow Impact—from accelerating adoption to unlocking ROI across their enterprise. But they’re not stopping there. BlackRock will also share a glimpse into their next chapter, as they explore how agentic AI can reshape workflows, boost productivity, and transform customer and employee experiences.

Agentic AI is revolutionizing how businesses automate and optimize, but getting started can be challenging. In this webinar, discover how ServiceNow Impact Accelerators provide tailored guidance, tools, and best practices to help you seamlessly navigate and scale your Agentic AI journey. Join us to explore how ServiceNow Impact can empower your organization to drive AI adoption and unlock new levels of efficiency and innovation.

Join us for a session with Becton Dickinson (BD) to hear how they transformed shared services for 200,000 users through strategic ServiceNow AI platform adoption. Learn how their team leveraged ServiceNow University training and ServiceNow Community resources to build critical skills, achieve an impressive 11-week go-live, and scale their platform across multiple business areas over the past decade – proving that success starts with investing in people and foundational skills.

Join us for a behind-the-scenes look at how KPMG UK accelerated AI transformation with ServiceNow’s Agentic AI. In just 90 days, KPMG launched Now Assist ITSM, deployed custom AI Agents, and saw a potential 5% ROI.

Learn how their “Customer Zero” strategy turned internal IT into a live demo platform, how ITSM use cases sparked adoption across HR and Security, and what it takes to scale AI responsibly. Whether you're starting or scaling AI, gain practical insights and strategic frameworks to unlock its full potential.

ServiceNow Impact Academy is an interactive webinar series to help you adopt ServiceNow products and accelerate success with ServiceNow Impact. Join us the last Wednesdays of the month at 9 am PT | 12 pm ET to get tips and tricks on how to leverage ServiceNow Impact to personalize and accelerate time to value of your digital transformation journey.

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is your opportunity to engage in an open Q&A session.