Industry Events

Innovation drives success in today's fast-paced retail world. Our retail and hospitality industry products streamline operations, empower retailers to deliver outstanding customer experiences, and boost frontline staff productivity by bridging the gap between headquarters and store locations.

Join product managers in this interactive webinar to learn about new capabilities exclusive to Retail Service Management and Retail Operations in the Zurich Q3 Store release, including the new frontline mobile experience and several out-of-the-box case types designed to address common challenges.

Join us for an exclusive webinar designed for banking and financial services professionals—including product managers, operations leads, transformation teams, and partners—who are looking to streamline banking operations and deliver connected, end-to-end customer experiences.

Discover how ServiceNow is transforming disputes management with the latest Zurich release. Learn how to simplify complex banking workflows, break down silos, and drive faster, more secure, customer-centric resolutions.

This session will feature a deep dive into the newest Financial Services Operations (FSO) capabilities, including:

• Enhanced disputes management for Visa and Mastercard
• A brand-new Disputes Workspace designed for speed and transparency
• Upgraded Data Card Security features to better protect customer data

Don’t miss this opportunity to explore how you can modernize disputes management and elevate your banking operations.

The Zurich release introduces powerful new capabilities for Tech Providers using ServiceNow. Join us to explore what’s new for TPSM customers and how these innovations can deliver value in your next upgrade. Our product experts will showcase key enhancements and a live demo to help you plan, prioritize, and implement what matters most. This webinar will cover:

• New AI agents for proactive customer success, automating scheduling, surfacing renewal signals, and reducing manual effort.
• Product adoption insights to spot risks early and drive better outcomes.
• Data sync via Service Bridge for seamless service across customer and provider instances.
• Enhanced diagnostics to help support teams resolve issues faster in complex environments.

Get upgrade ready—sign up now.

Manufacturing Commercial Operations (MCO) is a purpose-built solution that addresses key challenges in order-to-cash, support, and service operations for manufacturing industries such as Automotive, Heavy Industrial, Consumer Goods, Chemicals, and High-Tech Manufacturing. It automates complex workflows—including order exceptions, invoice disputes, warranty claims, recall campaigns, and sales promotion claims—reducing manual effort, accelerating resolution, lowering operational costs, and improving collaboration between OEMs and dealers.

Join MCO product managers, Jalaja Repalle and Cesim Demir, in this interactive webinar to learn more about:

• CRM for Manufacturing product strategy
• MCO solution overview
• Q3 release new capabilities
• Live demo
• Q&A