Legal Service Delivery Events

A few years ago, our Legal Operations team embarked on a journey with ServiceNow Legal Service Delivery to digitally transform legal department operations. Today, we have a world-class, happy legal department that works closely with its business partners to propel the business forward. In this session, we'll peel back the curtain to show how we did it. Join Ashly Suedkamp, Sr. Director of Legal Operations at ServiceNow, and dive into our legal transformation journey, focusing on three areas:

• How we got started: quick wins, user adoption, struggles, and highlights of the core out-of-the-box capabilities leveraged.
• Where we are now: lessons learned, cost savings, workflow development, knowledge refinement, and assessing impact and reception to data tracking and dashboards.
• What's next: workflows and integrations on the roadmap and GenAI plans.

Don't miss this LIVE webinar with Dell Technologies as they dive into their successful re-implementation of the ServiceNow Legal Service Delivery module. Chuck Breath, Dell’s Sr. Program Manager for Legal Operations, will speak on the globalization of multiple regionalized sales-facing legal intakes into a single global intake for Sales and Contract support. By leveraging an enhanced, streamlined intake system, Dell added essential governance and globally aligned processes, allowing for efficient routing and comprehensive capture of information required to fulfill legal requests. Attend to discover the transformative impact of this implementation and get a glimpse into the future of Dell’s legal transformation.