Now Platform Events

Process Mining experts, novices, and enthusiasts, this monthly opportunity is for you! Join this open forum to ask questions and get answers from ServiceNow as you start your process mining adventure.

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? Great News! As of the Xanadu release of ServiceNow, a Process Mining Evaluation Project has been installed and configured on every customer instance.

In this session we’ll walk you through how to access and use this evaluation project to identify process inefficiencies like idle time, multi–hop situations, and rework loops. We’ll also demonstrate how to use this project to identify agentic AI and automation opportunities.

We look forward to starting you Process Mining experience with you.

The Service Catalog is a core capability for every ServiceNow customer regardless of what workflows you have running on the platform. In this session we’ll look at how you can use ServiceNow’s Process Mining solution to help identify new self–service opportunities and optimize your existing request processes.

Learn how Teradata transformed the challenge of managing dual GovCommunityCloud (GCC) and commercial ServiceNow environments into a strategic advantage. Learn how their innovative approach streamlined governance, sped up release cycles, and delivered unmatched visibility–and ensured FedRAMP compliance. With 3,000+ update sets managed monthly; Teradata’s story showcases the power of seamless instance synchronization and operational excellence. Don’t miss this opportunity to unlock proven strategies for conquering complexity, enhancing efficiency, and achieving governance at scale.

Lack of process transparency blocks automation leaders, operational leaders and process owners from identifying key areas for improvement and automating end-to-end processes based on data–driven insights (facts), not subjective judgment. To overcome this challenge, they are turning to process mining. Traditional approaches to process mining have been hampered by data access challenges and a lack of specialized skills. In this session we’ll cover how ServiceNow Process Mining in combination with Workflow Data Fabric eliminates some these traditional roadblocks and hinderances.