ServiceNow AI Platform Events

AI Academy is your bi-weekly destination for mastering the evolving world of enterprise AI. Designed for professionals navigating the fast–paced AI landscape, each session delivers real–time insights into managing AI across the platform. Join live to explore topics like generative AI, AI agents, sensitive data handling, and enhanced virtual agent experiences–all guided by product experts who demonstrate concepts, share best practices, and answer your questions on the spot.

Platform Analytics Academy is your bi–weekly destination for mastering the full spectrum of Platform Analytics. Each session takes an in–depth look at harnessing the power of analytics, reporting, dashboards, and more, equipping you with the tools to drive smarter decisions and deliver measurable impact.

Whether you’re migrating to the new Platform Analytics Experience, exploring visualization best practices, or learning how to streamline your analytics workflows, this series is designed to meet you where you are and take you further. Led by product experts and packed with real–world guidance, these sessions are your gateway to becoming a true analytics champion.

Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence.

Make it part of your learning journey—don't miss out!

Process Mining Academy is your monthly opportunity to explore ServiceNow's in–platform Process Mining solution–formerly known as Process Optimization. Each session is led by product experts who demonstrate real–world use cases, share best practices, and offer a look at upcoming product enhancements. You’ll gain practical insights into how to identify inefficiencies, eliminate redundancies, and optimize end–to–end processes across departments like Finance, HR, and IT.

Process Mining experts, novices, and enthusiasts, this monthly opportunity is for you! Join this open forum to ask questions and get answers from ServiceNow as you start your process mining adventure.