Sign up for one of the 'What's New' sessions to learn about the latest updates to products that you have today. Meet product experts who can tell you about the new innovations from the recent family release and how you can access them by upgrading the platform to the latest version.
'What's New' sessions are part of the Live on ServiceNow event series focused on helping you deploy, adopt and get the most out of ServiceNow. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
If you have any additional questions, please reach out to [email protected].
Please select the live virtual event below:
Webinar: Unlocking the Power of ServiceNow Zurich Release – What’s New in IT Service Management (ITSM)
AMS/EMEA: September 15, 2025, 8 am – 9 am PT | 11 am – 12 pm ET | 5 pm – 6 pm CEST
Discover what’s new in the Zurich release in Now Assist for ITSM. This webinar will cover new features, enhancements, and UI improvements designed to streamline workflows and address key pain points. Learn about performance upgrades, expanded platform capabilities, and get insights into the product vision and roadmap. A live Q&A with our experts will give you the chance to get your questions answered in real time.
In this session, learn about the newest features in Integrated Risk Management and Privacy Management for Zurich, including a new Risk Management grid interface; several enhancements to Audit Management, such as simplifying evidence request and response; Regulatory Change Management and Privacy Management improvements. Learn about the potential value of these new features. There will also be time for Q&A.
Innovation drives success in today's fast-paced retail world. Our retail and hospitality industry products streamline operations, empower retailers to deliver outstanding customer experiences, and boost frontline staff productivity by bridging the gap between headquarters and store locations.
Join product managers in this interactive webinar to learn about new capabilities exclusive to Retail Service Management and Retail Operations in the Zurich Q3 Store release, including the new frontline mobile experience and several out-of-the-box case types designed to address common challenges.
Discover the latest operational technology management features in the Zurich release, covering Operational Technology Visibility and Operational Technology Service Management. Join our ServiceNow experts as they provide live walkthroughs of each new feature and guide you on how to get started. Don't miss this chance to see exciting demos and have your questions answered by our OT specialists.
Join ServiceNow’s Field Service Management team to explore what’s new in the Zurich release. Discover powerful features like the Hybrid Capacity Model and Barcode Scanning for Field Service Questionnaires and more designed to help you optimize resources, streamline data capture, and deliver smarter service. Learn how these innovations can drive efficiency, improve planning, and enhance field experiences. Connect with experts and peers shaping the future of field service
Discover the latest asset management features in the Zurich release, covering Software Asset Management, Hardware Asset Management, Enterprise Asset Management/Operational Technology Asset Management, and IT Asset Management for Financial Services. Join our ServiceNow experts as they provide live walkthroughs of each new feature and guide you on how to get started. Don't miss this chance to see exciting demos and have your questions answered by our ITAM specialists.
Join us for an exclusive webinar designed for banking and financial services professionals—including product managers, operations leads, transformation teams, and partners—who are looking to streamline banking operations and deliver connected, end-to-end customer experiences.
Discover how ServiceNow is transforming disputes management with the latest Zurich release. Learn how to simplify complex banking workflows, break down silos, and drive faster, more secure, customer-centric resolutions.
This session will feature a deep dive into the newest Financial Services Operations (FSO) capabilities, including:
Enhanced disputes management for Visa and Mastercard
A brand-new Disputes Workspace designed for speed and transparency
Upgraded Data Card Security features to better protect customer data
Don’t miss this opportunity to explore how you can modernize disputes management and elevate your banking operations.
Discover what’s new in the Zurich release in Now Assist for ITSM. This webinar will cover new features, enhancements, and UI improvements designed to streamline workflows and address key pain points. Learn about performance upgrades, expanded platform capabilities, and get insights into the product vision and roadmap. A live Q&A with our experts will give you the chance to get your questions answered in real time.
Join us to discover what's new in Digital Portfolio Management (DPM) in the Zurich release. Gain insights into how you can create Service Portfolios using OOTB templates and visual builder experience in Digital Portfolio Management for a faster implementation experience. Learn more about the new capability that allows you to email your service performance metrics to relevant stakeholders and other configuration enhancements. Get a sneak peak into DPM Adoption Playbook that allows you to self-start your DPM journey today.
Join us as we showcase our new Now Assist capabilities for Integrated Risk Management (IRM), including risk assessment summarization, control objective change manager, common control objective creation, and risk event summarization. This combination of new Gen AI capabilities offer an enormous opportunity for IRM users to leverage the benefits of AI in their integrated risk environment.
The ServiceNow Platform Zurich release introduces exciting new features for Employee Center (Pro), including the Browser Extension for Employee Center, My Requests page enhancements, and Now Assist Self Service, Now Assist powered Task summaries, and more! Join us for this interactive session with a live demo to learn about the new features and enhancements available for Employee Center (Pro) as part of the Zurich release.
Join us in this live webinar to learn about the new capabilities in Digital End-User Experience (DEX). We'll demonstrate all the new capabilities available with the Zurich ServiceNow platform release and provide insights to help you get the most out of DEX right away.
Join us for an exciting webinar to discover the latest innovations in Customer Service Management and Now Assist for CSM (AI) in the Zurich family and Q3 releases. This session will cover new capabilities for the front office, customer experience, agent experience, and Now Assist.
During the webinar, we will introduce new capabilities for capabilities for Now Assist for CSM, Contact Center, Case Management, CSM Configurable Workspace and data foundation. Don't miss this opportunity to engage with the Customer Service Management product management team. This webinar is open to both customers and partners, and you will:
Sign up to see features from the latest Business Continuity Management and Operational Resilience release in Zurich. We will explore some cool new features, including a new BCM capability to generate executive and regulatory reports in MS Word. And we will demonstrate the new configurable ITOL & importance assessments Operational Resilience make meeting regulatory requirements like DORA easier. Learn about the potential value of these new features. There will also be time for Q&A.
The Zurich release introduces powerful new capabilities for Tech Providers using ServiceNow. Join us to explore what’s new for TPSM customers and how these innovations can deliver value in your next upgrade. Our product experts will showcase key enhancements and a live demo to help you plan, prioritize, and implement what matters most. This webinar will cover:
New AI agents for proactive customer success, automating scheduling, surfacing renewal signals, and reducing manual effort.
Product adoption insights to spot risks early and drive better outcomes.
Data sync via Service Bridge for seamless service across customer and provider instances.
Enhanced diagnostics to help support teams resolve issues faster in complex environments.
Join this session to learn about what is new for IT Operations Management Visibility & Cloud Accelerate for Zurich & the Q3 store release across Service Mapping, AI Agents, Cloud Accelerate, and more! You will have the opportunity to interact with and ask questions to product management during this live session.
Learn about what's new in Legal and Contract Operations in the Zurich release. This webinar will cover the new features released in Yokohama and Zurich with a focus on GenAI, AI Agents, and core product innovations.
Manufacturing Commercial Operations (MCO) is a purpose-built solution that addresses key challenges in order-to-cash, support, and service operations for manufacturing industries such as Automotive, Heavy Industrial, Consumer Goods, Chemicals, and High-Tech Manufacturing. It automates complex workflows—including order exceptions, invoice disputes, warranty claims, recall campaigns, and sales promotion claims—reducing manual effort, accelerating resolution, lowering operational costs, and improving collaboration between OEMs and dealers.
Join MCO product managers, Jalaja Repalle and Cesim Demir, in this interactive webinar to learn more about:
Unlock the full potential of your sales and fulfillment operations with ServiceNow’s powerful Sales and Order Management solutions. From pre-sales engagement to renewals and post-sales support, optimize every step of the customer lifecycle—including quoting, order capture, and service delivery. Join our interactive webinar to explore key features like Sales Forecasting, Configure Price Quote (CPQ), and Self-Service tools. See how ServiceNow helps accelerate product launches, increase revenue, and create a seamless, end-to-end customer experience.
Agenda:
Overview of new Sales and Order Management features
In this session, you can learn about the integration of Smart Assessment Engine (SAE) into Third-party Risk Management to enable seamless multi-user collaboration on assessments with real-time co-editing, presence indicators, and role-based controls. Teams can now co-create, review, and finalize internal and external assessments with clarity and shared ownership. We will include a demo and Q&A.
Join us to learn about the new features and updates included in the Zurich Release. Experts from Strategic Portfolio Management, Enterprise Architecture and Collaborative Work Management will guide the audience through a detailed look at what's coming next.
ServiceNow customers, including platform owners, admins, and developers will learn about the new features released in ServiceNow Impact and other Customer Success offerings as part of the Zurich release that will help them achieve value faster with ServiceNow.
It’s here! We are introducing Now Assist for ESG Management, an automated Gen AI-based solution that can accurately extract and categorize ESG-relevant data from energy and utility bills regardless of their format or complexity. It’s part of the new ESGM Pro+ solution. We’ll also cover at updates to ESGM’s forecast planning and analysis tools that generate "What-if" scenarios to improve strategic decision-making.
Join this session to learn about what is new for IT Operations Management AIOps for Zurich & the Q3 store release across Event Management, Health Log Analytics, AI Agents, Service Reliability Management, Service Observability, Synthetic Monitoring, and more! You will have the opportunity to interact with and ask questions to product management during this live session.
Join us to discover what's new in the ServiceNow Zurich release for Platform Security and ServiceNow Vault. Learn about new out-of-the-box features, as well as enhancements to our premium advanced controls as part of ServiceNow Vault. Any customers using our foundational and premium platform security products on the ServiceNow AI Platform will be interested to know what's new in the latest release.
Join this webinar to see demos of the latest capabilities of the AI Control Tower, including integrations with Strategic Portfolio Management and Enterprise Architecture, AWS integration for AI discovery, value templates, improvements in risk and compliance posture insights, and many more exciting features for managing and governing AI in the enterprise.
In this session we'll cover the enhancements to ServiceNow's Process Mining in the Zurich release. There is so much to be excited about in this release - AI generated Improvement Opportunity highlights and Playbook generation, new idle time and touch point metrics, the introduction of Task Mining and so much more. This session will include live demonstrations of these enhancements and more. Don't miss it.
In this session, learn about the newest features in our common core tools for Risk products, including a deep dive into entity-based user access. This enables you to apply granular data access control measures using entities as a construct. You can now choose which users can access a particular entity’s related records, addressing the risk of unauthorized data exposure. There will also be time for Q&A.
Discover how the Zurich release of ServiceNow’s mobile platform is unlocking new business value and driving deeper user engagement. In this webinar, we’ll showcase the latest features—including AI-powered tools, enhanced input form capabilities, and platform-wide updates—and demonstrate how they empower teams to build intuitive, high-impact mobile apps. Learn how to apply these innovations to your business use cases and deliver mobile experiences that are smarter, faster, and more user-friendly.
Join us for an exciting in-depth exploration of ServiceNow's Zurich Release for Telecom! Discover how AI-driven innovations empower Communication Service Providers to unlock growth and deliver exceptional experiences across service, data center, and field operations.
Telecom Service Management equips agents with agentic workflow innovations that accelerate resolution and empower real-time feedback, delivering faster service
Telecom Network Inventory enables optimal monitoring and management of data center infrastructure.
Sales and Order Management for Telecom brings in greater automation and efficiency, from quoting to fulfillment with extended industry standard API compliance
Self-serve, no-code discovery simplifies vendor onboarding with Telecom Service Operations Management.
Real-time work order orchestration scales field operations with Field Service Management for Telecom.
Unlock direct access to ServiceNow experts in the Zurich Upgrade Clinics, an open Q&A forum designed to support your upgrade journey and help you maximize the platform’s latest features and capabilities. Whether it’s your first upgrade or managing multiple family releases, engage live with our Support Account Managers who bring deep expertise to answer technical questions, resolve blockers, and share best practices.
This collaborative event empowers you to overcome challenges, gain confidence, and seamlessly transition to the Zurich release—unlocking AI, data, and workflow innovations that drive transformative outcomes. Your questions lead the way; our experts provide the guidance to ensure your success.
