ServiceNow Foundations: Events for New and Growing Customers

Generic training was slowing down a major health care company's ServiceNow ITSM rollout - so they turned to ServiceNow University. Discover how targeted, AI-powered training delivered in just six weeks transformed adoption, scaled onboarding across thousands of agents, and built a repeatable model now extending across ITSM, HR, GRC, and beyond.

Cut through the AI hype and build the foundational knowledge your organization actually needs. In this session, we'll demystify AI, Generative AI, and Agentic AI in plain language — no technical background required — and give you a practical framework for evaluating real opportunities within your organization.

You'll leave with the tools to communicate AI value across technical teams, business stakeholders, and executive leadership, and a clear understanding of how ServiceNow University can accelerate AI skill-building at scale through role-based learning paths, micro-certifications, and expert-led adoption programs.

This webinar series is designed to help organizations strengthen the security of their ServiceNow environments by addressing real-world challenges, best practices, and practical tools. Across the sessions, participants will learn how to apply ServiceNow security solutions to common business use cases, establish a strong security framework for their instances, and gain deeper visibility and control through the ServiceNow Security Center. From foundational topics such as authentication, access control, and data protection to advanced capabilities like monitoring, compliance scoring, and proactive alerts, the series equips attendees with the knowledge and resources needed to secure their Now Platform and confidently manage their role in the shared responsibility model.