Customer Success events

AI agents are here and they have the potential to transform how businesses operate, but turning potential into measurable results can be daunting. In this webinar, discover how ServiceNow Impact gives you the personalized guidance, tools, and leading practices you need to implement, scale, and measure Agentic AI with confidence. Register now to learn how you could use ServiceNow to achieve your organization's objectives with AI and promote faster innovation across the enterprise.

Join us for a session with Becton Dickinson (BD) to hear how they transformed shared services for 200,000 users through strategic ServiceNow AI platform adoption. Learn how their team leveraged ServiceNow University training and ServiceNow Community resources to build critical skills, achieve an impressive 11-week go-live, and scale their platform across multiple business areas over the past decade – proving that success starts with investing in people and foundational skills.

Join us for a behind-the-scenes look at how KPMG UK accelerated AI transformation with ServiceNow’s Agentic AI. In just 90 days, KPMG launched Now Assist ITSM, deployed custom AI Agents, and saw a potential 5% ROI.

Learn how their “Customer Zero” strategy turned internal IT into a live demo platform, how ITSM use cases sparked adoption across HR and Security, and what it takes to scale AI responsibly. Whether you're starting or scaling AI, gain practical insights and strategic frameworks to unlock its full potential.

In this session, you will learn how to develop a successful change enablement plan, build a change champion network, and create a modern and agile training plan to drive user adoption of the ServiceNow AI Platform.

Join us for an inside look at how HOOPP uses ServiceNow University to accelerate the adoption of new modules and empower both platform teams and business stakeholders. Learn how structured learning paths and on-demand resources have supported faster onboarding, stronger platform ownership, and reduced operational risk.

ServiceNow Impact Academy is an interactive webinar series to help you adopt ServiceNow products and accelerate success with ServiceNow Impact. Join us the last Wednesdays of the month at 9 am PT | 12 pm ET to get tips and tricks on how to leverage ServiceNow Impact to personalize and accelerate time to value of your digital transformation journey.

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is your opportunity to engage in an open Q&A session.