ServiceNow Impact, Expert Services & Training Events

ServiceNow Impact Academy is an interactive webinar series to help you adopt ServiceNow products and accelerate success with ServiceNow Impact. Join us the last Wednesdays of the month at 9 am PT | 12 pm ET to get tips and tricks on how to leverage ServiceNow Impact to personalize and accelerate time to value of your digital transformation journey.

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is your opportunity to engage in an open Q&A session.

Join the Impact Network Huddle virtual session to connect, learn, and expand your knowledge of ServiceNow products, while discovering how to unlock value faster through Impact!

Please note: these sessions are intended for Impact customers, but all are welcome.

Here’s what you'll gain:

• Expanded Network: Engage in three rounds of speed networking to build meaningful connections with fellow ServiceNow users like yourself!
• In–Depth Product Insights: Gain valuable knowledge from ServiceNow SMEs and other platform owners.

Agenda:

• The importance of collaboration on the NOW platform
• Overview of Impact tools
• Breakout sessions
• You will be able to select a room based off your interest on 1) Artificial Intelligence 2) Technical Expert Services 3) Upskill your team with SN University
• Speed Networking rounds
• Test your ServiceNow trivia with Now Social
• Q&A

Join us as we preview the newest features and innovations for Q2 in ServiceNow Impact – including our latest accelerators and platform health tools. We’ll also dive deep on a new services offer focused on helping you put AI to work faster across your organization. Register today!

Join us for an insightful webinar where we delve into Eaton’s transformative journey with ServiceNow AI agents. Discover how Eaton leveraged AI to enhance productivity and employee experience and gain practical insights from their experiences.

This session will feature a live prototype showcasing the capabilities of ServiceNow AI agents, followed by a discussion on the lessons learned throughout the implementation process. Additionally, learn how the ServiceNow AI Center of Excellence (PACE) played a pivotal role in accelerating Eaton’s AI journey. Whether you’re just starting with AI or looking to optimize your existing processes, this webinar will provide valuable takeaways to help you on your path to success.

Hear how Globo, a Brazilian pioneer in ServiceNow platform adoption, used ServiceNow Impact to achieve significant value in just 8 months–including a 36% MTTR reduction and a 57% reduction in storage consumption. The company also completed more than 950 hours of training and addressed over 1,000 health scan findings, increasing key performance metrics.