IT Solutions Academies and Office Hours

The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable steps—how to operationalize AI-driven automation, institute proactive issue resolution, and enable self-service capabilities across your IT environment. This series is designed to help you break silos, optimize workflows, and turn the vision of uninterrupted, efficient IT operations into reality. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Target Audience:

• IT Operations Leaders & Site Reliability Engineers (SREs)
• IT Service Management (ITSM) Managers & Service Desk Leaders
• Platform Owners
• Enterprise Architects & Strategy Managers
• Automation and AI Strategy Leads

Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps LEAP products, and you will be able to ask questions live and participate in a live Q&A!

Discover Workflow Data Fabric (WDF) Academy, our recurring webinar series held every other third Tuesday of the month! During these engaging sessions, the ServiceNow team presents informative webinars to help you extend the value of your data and accelerate automation and AI initiatives. You’ll explore all the products included with WDF, see practical examples applied in real-world scenarios, and gain insights from experienced ServiceNow experts. Our goal is to provide best practices and actionable next steps to maximize the impact of your connected data and simplify integrations across your organization. Join us for these sessions and unlock the possibilities that will help drive efficiency, innovation, and success.

Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informative sessions to help you gain insights into our ServiceNow Strategic Portfolio Management (SPM), Collaborative Work Management (CWM), and Enterprise Architecture (EA) offerings. This includes in–depth exploration of new features, functionality, and use cases through engaging presentations and live demos delivered by our experienced ServiceNow subject matter experts. Our goal is to keep you informed about the vast potential of SPM, CWM and EA to enable its effective utilization and adoption within your organization. Join us for these enlightening webinars and unlock the possibilities that will help accelerate your organization's growth and success.

Join us for the first live webinar in a new custom app development series focused on best practices to review:

• Benefits of staying out of the box Build vs buy: configuration, customization and custom applications
• Extending product workflows
• When to consider custom applications
• Request/fulfill design patterns
• Planning an app for a custom use case

Pro Dev Academy spotlights advanced developer topics, including:

• Applying engineering concepts in-platform
• Working with IDE/Fluent
• Using incremental prompt-driven development with Build Agent
• Creating custom React experiences
• Modern JavaScript

Learn how to push the boundaries of the ServiceNow platform and deliver scalable, modern apps faster.

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.

Welcome to our dedicated office hours for ServiceNow Hardware Asset Management (HAM) customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to troubleshoot issues, learn best practices, or discuss your specific needs, our experts are here to help. What to Expect:

• Expert Guidance: Our product team and success architects will be available to answer your questions and provide personalized advice.
• Q&A Sessions: Bring your queries and get them addressed in real-time.
• Best Practices: Learn industry best practices to optimize your hardware lifecycle management.
• Interactive Walkthroughs: Opportunity to dive into platform live.

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go–to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or discuss your specific needs, our experts are here to help. Don't miss out on this opportunity to connect with ServiceNow experts!

Join us on the fourth Wednesday of every month to get answers for your questions from experts, focused on custom application development best practices.