Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
If you have any additional questions, please reach out to [email protected].
Please register for one or more virtual events below:
Modern Change Academy (Monthly Webinars)
Select the box to register for all upcoming sessions: every fourth Thursday of the month at 8 am PT | 11 am ET
Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release, and DevOps Change Velocity. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.
Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.
Join your fellow customers for a round table discussion with experts and peers to explore ways to enhance your organization’s fulfiller experience. Share how you have leveraged Service Operations Workspace to drive your organization’s objectives and priorities. Discover alternative approaches to digital transformation in today’s business environment.
Come join us for a series of live events focused on ServiceNow’s Service Operation Workspace and related ITSM features. Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming product enhancements and answer questions live. Each session will have a dedicated topic we’ll discuss for the first 15 to 30 minutes and then we’ll open up the floor to address your questions. If we don’t have answers on the spot we’ll create a community article and/or dedicate a future session to the topic.
Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions.
This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you’re looking to troubleshoot specific challenges or better understand key features, our experts are here to help.
Kick off the SOW Adoption Series with a dynamic look into the "Art of the Possible." This session features a comprehensive, end-to-end demo of a day in the life of a Service Desk Agent—showcasing how the SOW Landing Page, On-Call Scheduling, and Major Incident Management come together seamlessly. Experience the power of integrated workflows with Now Assist and Microsoft Teams, and discover how these tools can transform service operations and elevate agent productivity.
Join us for an interactive session designed to demystify Predictive Intelligence (PI) in ServiceNow and showcase how it can transform your IT service management. Whether you–re just getting started or looking to deepen adoption, this webinar will equip you with the knowledge and tools to drive real outcomes.
Join us for the second session in the SOW Adoption Series, where we dive into the key phases of the customer adoption maturity journey. In this session, we'll explore what each stage entails, share best practices for creating a successful implementation plan, and provide a live demonstration of the initial installation and configuration of the SOW Landing Page. Whether you're just getting started or looking to optimize adoption, this session will provide actionable insights to guide your journey.
Join us to explore some of the best practices to follow to make your organization more service-oriented and develop a clear understanding on how to define your services. This webinar will guide you through:
Service Management Best Practices: We'll introduce the concept of "service" as a foundational element for successful service management.
Service Definition Deep Dive: Learn how focused steps can help you create the necessary ServiceNow records to support true service management principles.
Digital Portfolio Management: Discover how well-defined services can enhance your organization's value and visibility.
ServiceNow DEX improves employee experience and productivity by reducing the number and severity of issues that occur on end-user devices. In this session, we'll share the insider tips that will help you deploy DEX faster and with fewer errors. We'll provide guidance on:
In this session, we’ll explore key resources to support the configuration and implementation of Statements of Work (SOW). Learn how to accelerate customer adoption using the SOW Admin Center, including a walkthrough of our newly released Guided Setups. We’ll show how these tools streamline deployment and drive faster time to value through a more efficient, guided experience.
Join us for a walkthrough of the Agent Workspace to Service Operations Workspace migration utility. This session will showcase how the automated migration process simplifies your transition and prepares you to take advantage of the latest ITSM innovations from ServiceNow. See a live demo and get expert guidance on how to enable your teams quickly and efficiently.
Discover what’s new in the Zurich release in Now Assist for ITSM. This webinar will cover new features, enhancements, and UI improvements designed to streamline workflows and address key pain points. Learn about performance upgrades, expanded platform capabilities, and get insights into the product vision and roadmap. A live Q&A with our experts will give you the chance to get your questions answered in real time.
Discover what’s new in the Zurich release in Now Assist for ITSM. This webinar will cover new features, enhancements, and UI improvements designed to streamline workflows and address key pain points. Learn about performance upgrades, expanded platform capabilities, and get insights into the product vision and roadmap. A live Q&A with our experts will give you the chance to get your questions answered in real time.
Join us to discover what's new in Digital Portfolio Management (DPM) in the Zurich release. Gain insights into how you can create Service Portfolios using OOTB templates and visual builder experience in Digital Portfolio Management for a faster implementation experience. Learn more about the new capability that allows you to email your service performance metrics to relevant stakeholders and other configuration enhancements. Get a sneak peak into DPM Adoption Playbook that allows you to self–start your DPM journey today.
Join us in this live webinar to learn about the new capabilities in Digital End–User Experience (DEX). We’ll demonstrate all the new capabilities available with the Zurich ServiceNow platform release and provide insights to help you get the most out of DEX right away.
