Sign up for one of the 'What's New' sessions to learn about the latest updates to products that you have today. Meet product experts who can tell you about the new innovations from the recent family release and how you can access them by upgrading the platform to the latest version.
'What's New' sessions are part of the Live on ServiceNow event series focused on helping you deploy, adopt and get the most out of ServiceNow. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
If you have any additional questions, please reach out to [email protected].
Please select the live virtual event below:
Webinar: What’s New in the Zurich release for Financial Services Operations
AMS/EMEA: October 21, 2025, 8 am – 9 am PT | 11 am – 12 pm ET | 5 pm – 6 pm CEST
Join us for an exclusive webinar designed for banking and financial services professionals—including product managers, operations leads, transformation teams, and partners—who are looking to streamline banking operations and deliver connected, end-to-end customer experiences.
Discover how ServiceNow is transforming disputes management with the latest Zurich release. Learn how to simplify complex banking workflows, break down silos, and drive faster, more secure, customer-centric resolutions.
This session will feature a deep dive into the newest Financial Services Operations (FSO) capabilities, including:
Enhanced disputes management for Visa and Mastercard
A brand-new Disputes Workspace designed for speed and transparency
Upgraded Data Card Security features to better protect customer data
Don’t miss this opportunity to explore how you can modernize disputes management and elevate your banking operations.
Join this webinar to see demos of the latest capabilities of the AI Control Tower, including integrations with Strategic Portfolio Management and Enterprise Architecture, AWS integration for AI discovery, value templates, improvements in risk and compliance posture insights, and many more exciting features for managing and governing AI in the enterprise.
Discover how the Zurich release of ServiceNow’s mobile platform is unlocking new business value and driving deeper user engagement. In this webinar, we’ll showcase the latest features—including AI-powered tools, enhanced input form capabilities, and platform-wide updates—and demonstrate how they empower teams to build intuitive, high-impact mobile apps. Learn how to apply these innovations to your business use cases and deliver mobile experiences that are smarter, faster, and more user-friendly.
Join us for an exciting in-depth exploration of ServiceNow's Zurich Release for Telecom! Discover how AI-driven innovations empower Communication Service Providers to unlock growth and deliver exceptional experiences across service, data center, and field operations.
Telecom Service Management equips agents with agentic workflow innovations that accelerate resolution and empower real-time feedback, delivering faster service
Telecom Network Inventory enables optimal monitoring and management of data center infrastructure.
Sales and Order Management for Telecom brings in greater automation and efficiency, from quoting to fulfillment with extended industry standard API compliance
Self-serve, no-code discovery simplifies vendor onboarding with Telecom Service Operations Management.
Real-time work order orchestration scales field operations with Field Service Management for Telecom.
Connect directly with our ServiceNow experts at the Zurich release Upgrade Clinic, an open Q&A forum designed to support your upgrade journey and help you maximize the platform's latest features and capabilities. Engage live with our Upgrade experts who will support you as you transition to the Zurich release—unlocking AI, data, and workflow innovations that drive transformative outcomes. This collaborative event empowers you to ask questions, understand how to navigate challenges, and learn best practices. Your questions lead the way; our experts provide guidance to help ensure your success.
Join this session to discover the latest App Development innovations in the Zurich release. Designed for ServiceNow developers, administrators, IT leaders, and architects, this session will highlight new capabilities to modernize and accelerate application delivery on the ServiceNow AI Platform.
You’ll see how Build Agent can transform natural language into fully functional ServiceNow applications, and how Developer Sandboxes create conflict-free environments for faster, safer coding. Our experts will also share proven approaches to streamline development, reduce time to market, and unlock new opportunities for innovation on the ServiceNow AI Platform.
Unlock the full potential of your ServiceNow platform with the Zurich release by championing a strategic, risk-aware upgrade journey. This session delivers actionable tips, proven governance practices, and essential tools to streamline your upgrade, minimize technical debt, and maximize business value. Discover how to plan, execute, and validate upgrades efficiently, leverage Community resources and expert guidance, and ensure a seamless experience for stakeholders. Whether you’re upgrading for the latest features, enhanced security, or continued support, this session will empower you to drive successful outcomes and accelerate digital transformation with confidence.
Get the Latest on CMDB & Data Foundations Enhancements! Join us for an overview of recent feature updates delivered with the Zurich release, focusing on enhancements that support CMDB, CSDM, and IT asset management practices. We’ll cover:
– CMDB Workspace V7.6 updates and improvements
– Introduction of CMDB Advisor for HAM
– Data Foundations Mainline Certification for CMDB & CSDM
– What’s new in SGC Central V2.2
– Updates to Service Graph Connectors
– Enhancements to CI Class Models
Whether you're focused on data quality, configuration management, or integration, this session will help you understand what's new and how to take advantage of it.
