Releases & Upgrades

ESG and IT leaders, as you expand your sustainability goals and prepare for annual reports and quarterly updates, discover how ServiceNow can streamline, automate, and enhance your sustainability and ESG program management practices. The Xanadu release, now available on the ServiceNow store, includes additional content for reporting systems such as CDP, a new scope 3 dashboard, and enhanced Sustainable IT workflows. Download these updates from the store and follow along as our Product Management team demonstrates the latest innovations and productivity gains.

Date: Thursday, September 26, 2024
Time: 8 am – 9 am PT | 11 am – 12 pm ET | 5 pm – 6 pm CEST
Topic: Discover What's New: ServiceNow Xanadu Release Highlights for SPM & EA

Join us for an overview of the exciting new capabilities and enhancements in the Xanadu release for our Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM) solutions.

Today, more than ever before, retailers face razor-thin margins where every opportunity to optimize counts. Managing retail store operations and ensuring exceptional customer experiences can be both time-consuming and costly.

ServiceNow’s new retail industry solutions, Retail Service Management (RSM) and Retail Operations (RO), elevate your retail experience by empowering store associates, delivering exceptional customer service, and providing end-to-end visibility from headquarters to the store level.

The new Retail Data Model and Retail Case capabilities now available in RSM and RO provide the foundation for store support and operational use cases. Get started by learning how to set up your retail store hierarchy and use the new retail case.

Join Retail product managers, Anita Chiang and Rahul Jain, in this interactive webinar to learn more about:

• Key challenges and pain points for retailers that Retail Service Management and Retail Operations can help solve.
• Solution overview
• Live demo
• Q&A

Join us for a webinar where we’ll explore cutting-edge innovations from the Xandu release poised to revolutionize telecom operations. Discover how these advancements can streamline processes, enhance customer experiences, and drive accelerated growth for telecom operators and service providers.

Discover the new enhancements for Problem Management for Service Operations Workspace (SOW) provided in version 5.0 and 6.0 of SOW. Join us to see the adaptation of Problem Management into SOW, providing full lifecycle management for Problem teams. We will share the latest enhancements and explain the dependencies to allow you to experience the latest features and functionality.