CX Insider: Bridging the customer expectation gap

According to the latest ANZ Customer Experience Report 2022, 59% of business leaders report high to very high returns from improving the experience of their customers. If customer service truly is king, why did Aussie consumers spend a whopping 89.5 million hours resolving customer service-related issues in the past year?

Customer experience is everything: Here’s how to get it right

Join us at CX Insider, where we discuss the evolving customer expectations and walk away with actionable insights you can implement in your organisations: Featuring an exclusive speaker line-up, deep dive into the results from our ANZ customer survey.

• Define business opportunities for your organisation by focusing on building a customer-centric culture
• Deliver a clear game plan to bridge the customer experience gap and cultivate organisational harmony
• Learn all about the customer’s top frustrations and three main areas for improvement
• What other leaders are saying about their customer service operations and more.

A line-up like never before

Each an expert in their own right, the speakers will not only unpack their thoughts on the latest customer experience trends, but also share pro-tips from their wealth of experiences to help you unlock new opportunities for stronger internal and external collaboration.

Don’t miss out on this exclusive line-up at the event. Register today to save your seat.