Raiffeisen Bank International: Compliant and resilient on one platform

Date: Tuesday, 28 March 2023
Time: 13:00 – 14:00 BST | 14:00 – 15:00 CEST

This webinar explores how the role of IT service operations at Raiffeisen Bank International (RBI) has evolved since 2019, when RBI began using the Now Platform.

Alexander Steinmetz and Nadja Steinmetz, who work at the heart of RBI's platform team, will walk us through their ServiceNow journey, which began in 2019 with the creation of a central CMDB for all 13 entities in the Raiffeisen Bank International network. They will explain how the Now Platform has enabled a more proactive approach to service operations, compliance with European Central Bank requirements, and better management oversight. What are the next horizons for RBI with the Now Platform?


Nadja Steinmetz, Service Responsible, Raiffeisen Bank International
Alexander Steinmetz, ServiceNow Architect, Raiffeisen Bank International


Raoul Himberger, Client Director, ServiceNow

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