ServiceNow Government Tech
Talk Series

Responding to security incidents and vulnerabilities is an ongoing process which becomes increasingly more difficult to manage in a Hybrid environment. Reacting too slowly to a critical incident or vulnerability can have drastic consequences, but how do we make sure that we are working on the most critical threats first?

Join us to learn how to:

• Leverage centralized incident management, automation along with orchestration to support understaffed and overwhelmed teams managing alerts across multiple cloud and on-premise environments.
• Identify, prioritize, and respond to threats quickly to reduce cyber risk.

As organizations now support a hybrid workforce, they need to reinvent new ways of working across the enterprise. With ServiceNow, the Government can transform the next generation of employee experience to create a connected and engaging workforce.

Join us to see how to:

• Break down siloed processes and systems across departments, and streamline employee experiences to deliver employee productivity, engagement, and departmental efficiency.
• Maximize your existing HCM system investments by helping Government reinvent new ways of working for complex cross-departmental moments, not just HR processes.
• Maintain and optimize efficiency, complimenting the NextGen HR modernization best practices.

hifting to a cloud first model, government agencies around the world are standing-up cloud centres of excellence (CCoE). CCoEs have the difficult tasks of forecasting demand, monitoring, and optimizing consumption in a hybrid world. Legacy tools and techniques aren't good enough anymore. A digital transformation is needed to properly manage the increasing rate of change all while delivering a more consumer-like experience that we've all grown to expect. Attend this ServiceNow webinar to learn how to:

• Effectively manage demand and incoming requests from multiple sources.
• Deliver on those demands with centralized visibility, governance, insights, and optimizations.

You are invited to attend and learn how digital workflows from ServiceNow transform disconnected, manual ways of work, delivering what you and your customers need — faster, safer and easier. With Field Service Management, work orders are executed correctly, with the best resource at the right time.

Attend this session and learn how to:

• Boost customer satisfaction with efficient field service management,
• Allow users to create work orders, self-schedule appointments, and view work-order status from a personalized customer service portal.
• Coordinate field service with other teams and automate work assignments to technicians based on proximity, availability, and the parts and skills required.
• Use industry-leading mobile tools to manage tasks, prevent issues, and collect and complete necessary task details, such as safety or work completion checklists.
• Make decisions based upon harvested data as it rolls up to a single connected platform providing an enterprise-wide view of all work, parts and inventory, projects, as well as resource scheduling.

Ensuring Risk across the organization is understood, measured and managed is critical. As your environment grows, becomes more complex and cloud enabled, maintaining that comprehensive view of Risk does not always feel simple. We’re here to help create a vision where it’s not only possible, but it’s easy to work with, and increases your security posture.

Join us to learn:

• How IRM can improve the lives of your people
• How a pervasive view of Risk across the organization delivers value
• What’s new for IRM with ServiceNow

The demand for new and updated applications as well as individual features and capabilities is exploding. And yet, every company is resource constrained, as professionals who can build and run such software are in short supply. Organizations have little choice but to add to their extensive software to-do lists, slowing down digital transformation. Join us to see how App Engine, with low-code:

• Empowers stakeholders to build apps themselves while minimizing the need to hand-code.
• Simplifies app creation for both pro and citizen developers, freeing up scant pro resources to work on more complex tasks.
• Citizen developers and IT can reduce the company backlog.