From Setup to Scale: Activate, Deploy, and Trust Your Agentic AI
Prerequisites for the webinar series: Verify your Now Assist entitlement, upgrade to Zurich Patch 5 or Yokohama Patch 11 (minimum), install and update Now Assist store apps for agentic AI (Version 11.3.2 of Now Assist for IT Service Management if you’re on Yokohama Patch 11 and Version 12.1.1 of Now Assist for IT Service Management if you’re on Zurich Patch 5) and enable AI Search.
Session #1: Get AI-Ready: Activate Now Assist for Agentic AI
Before you can put agentic AI to work, your environment needs to be ready. We'll walk you through reviewing your Now Assist store app installation, activating the Now Assist Panel, enabling the skills that power agentic workflows, and running a Readiness Evaluation to confirm you're set up for success. Then, join ServiceNow experts and peers in an open discussion to surface blockers and share where you are in the readiness journey. Walk away confident your instance is ready for what's next.
Session #2: Go Live with Agentic AI: Activate Workflows for Your Organization
This is where AI stops assisting and starts acting. We'll guide you through activating IT and platform agentic workflows, configuring roles and security settings, and running live agentic workflows in the Now Assist Panel firsthand. Then, connect with ServiceNow experts and peers in an interactive discussion to tackle real activation challenges and share what's worked across different environments. Leave ready to go live with confidence.
Session #3: Measure, Evaluate, and Troubleshoot Your Agentic AI
Agentic AI is only as valuable as it is reliable. Learn how to use Agentic Evaluations to measure whether your AI agents are resolving issues accurately and performing at scale, plus walk through common troubleshooting scenarios to keep workflows running smoothly. Then join ServiceNow experts and peers in a discussion to share optimization wins, surface pitfalls, and build best practices together. Leave with the tools and insights to continuously improve your agentic AI.
Roundtable: Unblock, Troubleshoot, and Optimize Your Agentic AI
Check the box next to your region to register for all three sessions.
Agentic AI can triage incidents, surface context, and close cases automatically, but getting there raises real questions. Join peers deploying agentic AI in this highly interactive Exchange Roundtable to tackle what matters most: getting your environment ready, activating agentic workflows, and measuring whether your AI agents are performing. To keep conversations relevant, you'll be placed in a breakout room matched to your ServiceNow portfolio: AI Starter Pack, ServiceNow Impact, or General. Learn proven strategies from ServiceNow experts to move from configuration to confident deployment.
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