Autonomous IT Events

Bring questions about discovery, service mapping (including tag-based, ML-based, and managed update configurations), or cloud discovery. Our experts will help you optimize your discovery strategy and ensure your teams have the service visibility they need to manage infrastructure effectively.

Bring questions about event management (including alert grouping, correlation, and managed update configurations), Metric Intelligence, or Health Log Analytics. Our experts will help you optimize your health monitoring strategy and ensure your organization has the real-time insights needed for proactive infrastructure management.

Bring questions about configuring Major Incident Management within the Service Operations Workspace, setup steps, roles, workflows, or activation strategies. Our experts will help you strengthen your team's incident management capability and ensure your organization can respond to critical situations with confidence.

The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable steps—how to operationalize AI-driven automation, institute proactive issue resolution, and enable self-service capabilities across your IT environment. This series is designed to help you break silos, optimize workflows, and turn the vision of uninterrupted, efficient IT operations into reality. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting.

Target Audience:

• IT Operations Leaders & Site Reliability Engineers (SREs)
• IT Service Management (ITSM) Managers & Service Desk Leaders
• Platform Owners
• Enterprise Architects & Strategy Managers
• Automation and AI Strategy Leads