CRM Solutions events

Join us for an engaging session on deploying the Customer Service Management (CSM) Self-Service Portals, where we’ll explore how to deliver seamless, efficient, and personalized customer support.

In this session, you'll learn how to leverage new and existing capabilities to empower your customers to resolve issues independently. Discover key features such as access to a comprehensive knowledge base, case creation and tracking, and virtual agent support. We'll also discuss how the portal's intuitive design enhances user experience, reduces support requests, and increases customer satisfaction. Additionally, learn how to configure the portal to align with your brand. This session will lay the foundation for your organization's move towards AI-driven customer service.

Discover CRM AI Academy, our recurring webinar series designed to help you unlock the full potential of ServiceNow's Now Assist for Customer Service Management (CSM). Each session delivers practical guidance on implementation best practices, configuration methodologies, and strategies for measuring value, while also spotlighting the latest product innovations and AI capabilities. Through expert-led presentations and live demos, you'll gain actionable insights into how generative AI and AI agents can enhance efficiency, improve customer experiences, and deliver measurable business outcomes. Our goal is to equip you with the knowledge and tools to confidently scale AI adoption within your organization. Join us to stay ahead of the curve and ensure your CRM AI journey drives maximum impact and success.

Join us for FSM Academy, an ongoing learning series dedicated to ServiceNow’s Field Service Management solution. The series provides a mix of thought leadership, product education, and practical guidance for dispatchers, planners, and service leaders.

Each session dives into a different aspect of FSM ranging from core capabilities and role-based best practices to new product innovations and real-world customer stories. With ServiceNow experts leading the conversation, FSM Academy is your place to deepen knowledge, explore new functionality, and engage directly with the team shaping the future of Field Service Management.