ServiceNow Exchange
From Setup to Scale: Activate, Deploy, and Trust Your Agentic AI
Learn how to activate and optimize agentic AI in your ServiceNow environment. Bring your sub-production instance and follow along as ServiceNow experts guide you from setup to confident deployment via the redesigned AI Agent Studio.
Prerequisites: Verify your ServiceNow Otto entitlement, ensure your instance is on Australia Patch 6+, install or update the ServiceNow Otto for IT Service Management store app to the latest version v17.2+, and enable AI Search.
Register for both sessions below:
Session #1: Get Ready and Go Live with Agentic AI
AMS: Tuesday, November 17, 2026
8 am – 9 am PT | 11 am – 12 pm ET
Session #2: Measure, Evaluate, and Trust Your Agentic AI
AMS: Thursday, November 19, 2026
8 am – 9 am PT | 11 am – 12 pm ET