Platform Owner Academy

The Platform Owner Academy is a monthly webinar series built exclusively for ServiceNow Platform Owners — the strategic leaders driving platform vision, adoption, and value across their organizations.

Each session delivers what you need to lead with confidence: early visibility into the ServiceNow product roadmap so you can plan, build your platform strategy, and make the case to your leadership. Plus, real-world conversations with distinguished Platform Owner peers who've solved the problems you're navigating right now — from building governance frameworks and justifying ROI, to upskilling teams and architecting for AI.

No sales pitch. No fluff. Just strategic insight and peer wisdom to help you stay ahead, lead smarter, and turn your platform into a competitive advantage for your organization.

Who it's for: ServiceNow Platform Owners who want to move from reactive execution to strategic leadership. We also welcome Admins, Product Owners and Process Owners — anyone who aspires to be Platform Owners or works closely with them.

What you'll walk away with: Roadmap foresight to shape your platform strategy. Proven frameworks and best practices from peers who've been there. And the language to bring your organization along for the ride.

• Upcoming session: September 30, 2026
• Topic: Deploy 7 Agents in 6 Weeks - How One Platform Owner Broke the Silos, Made the Case, and Went Agentic

Most Platform Owners know AI is coming. The challenge is getting their data, teams, and leadership aligned to make it happen.

Join Derek Nohr, Director of Enterprise Systems at Avalara, as he shares how his organization went from fragmented data and off-platform processes to deploying seven AI agents in six weeks. Derek will be joined by fellow Platform Owners at different stages of their AI journey for a candid, peer-led discussion on data readiness, breaking down silos, securing executive buy-in, and getting started with agentic AI.

No product demos. No sales pitch. Just Platform Owners sharing what actually works.

You'll leave with:

• Practical insights for assessing AI readiness
• Strategies for gaining leadership support
• Lessons learned from peers already on the journey